Aditya Arora
Surrey,BC
Summary
Dynamic Sales Manager with proven success at Furniture Story, excelling in client relationship management and strategic planning. Skilled in negotiating contracts and designing incentive programs that drive team performance. Adept at expanding customer bases and enhancing brand visibility through impactful promotional events. Committed to achieving exceptional results in competitive markets.
Overview
8
8
years of professional experience
Work History
Sales Lead Palliser Studio and EQ3
Furniture Story
01.2023 - Current
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Tailored sales pitches to diverse customer needs, enhancing conversion rates.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Developed comprehensive training programs for new hires to enhance team capabilities and performance.
- Optimized inventory management to meet sales demand without overstocking.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Ambassador for Natuzzi Editions
Inspiration Furniture
03.2022 - 01.2023
- Demonstrated superior communication abilities while interacting with customers to promote products and services.
- Actively sought out feedback from customers regarding their experiences with the company's products and services.
- Developed innovative strategies to increase brand visibility in target markets through social media channels.
- Processed POS transactions and RMAs, following company policies.
- Sold products being promoted and kept records of sales high.
Sales Associate
Furnitureland
04.2020 - 02.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Reservations and Customer Services Rep.
Four Seasons Hotel
01.2017 - 12.2021
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
- Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
- Reported issues to property manager so effective resolutions could be put into place.
Education
BBA - Hospitality Management Concentration
Douglas College
New Westminster, BC09.2019
Skills
- Customer service
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
- Decision-making
- Problem resolution
Timeline
Sales Lead Palliser Studio and EQ3
Furniture Story
01.2023 - Current
Sales Ambassador for Natuzzi Editions
Inspiration Furniture
03.2022 - 01.2023
Sales Associate
Furnitureland
04.2020 - 02.2022
Reservations and Customer Services Rep.
Four Seasons Hotel
01.2017 - 12.2021
BBA - Hospitality Management Concentration
Douglas College
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