ADITYA ARORA
Regina
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Tech Support Analyst
Access Communications
12.2022 - Current
- Responsible for providing a broad range of technical support services, and also evaluate the overall support program, working on the ticketing system, configure, install, and maintain hardware and software program, provide repair and troubleshooting support
- Resolved technical issues for improved user satisfaction.
- Enhanced system performance by troubleshooting software malfunctions.
- Provided effective support to minimize downtime and maximize productivity.
- Facilitated seamless operations with timely resolution of customer inquiries.
- Collaborated with team members to ensure comprehensive support coverage.
- Assisted in deploying new software updates to improve system functionality.
- Improved user experience by offering clear and concise technical guidance.
- Conducted thorough analysis to identify and address recurring system issues.
- Provided training to new team members to ensure consistent support standards.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
Store Supervisor
Café Francias
07.2020 - Current
- Overseeing the daily operations of the store, including product availability and pricing, managing the staff and customer services, and controlling finances
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Financial Service Representative
CIBC Bank
05.2022 - 01.2023
- Cultivating a deep understanding of the client's needs and providing them personalize solutions that will ensure that the client achieve their financial goals
- Increased client satisfaction by providing personalized financial advice and building strong relationships.
- Managed a diverse portfolio of investments, effectively mitigating risk and maximizing returns.
- Monitored economic trends and developments, adapting investment strategies as needed to optimize outcomes for clients.
- Established effective communication channels between clients and internal teams to ensure timely delivery of information and updates.
Education
FOUNDATIONS - DATA, DATA, EVERYWHERE
GOOGLE
01.2022
DIPLOMA - COMPUTER SCIENCE
UNIVERSITY OF REGINA
01.2021
Skills
- Leadership
- Critical thinking
- Efficiency
- Attention to Detail
- Risk Assessment
- Help desk expertise
- End user assistance
- System troubleshooting
- Technical support
- Ticket management
- Remote support
- Data analysis
Softwareandapplications
HTML, JavaScript, MySQL, CSS, JSON, PHP, Ajax, Bootstrap, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft OneNote,Power BI
Timeline
Tech Support Analyst
Access Communications
12.2022 - Current
Financial Service Representative
CIBC Bank
05.2022 - 01.2023
Store Supervisor
Café Francias
07.2020 - Current
FOUNDATIONS - DATA, DATA, EVERYWHERE
GOOGLE
DIPLOMA - COMPUTER SCIENCE
UNIVERSITY OF REGINA
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