Aditi Singla
Edmonton
Summary
Customer relations professional with history of effectively managing client interactions and improving service delivery. Known for collaborative approach and achieving results through teamwork and adaptability. Possess strong communication and problem-solving skills, consistently meeting and exceeding customer expectations. Proficient in Microsoft Office Suite, Google Workspace, and various office management systems.
Overview
7
7
years of professional experience
Work History
SENIOR CUSTOMER RELATIONS SPECIALIST
CANADA LIFE
02.2023 - 04.2025
- Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting
- Handling various inquiries, telephone calls etc. from multiple audiences
- The daily management of a block of business
- Provide accurate information about services, policies, and procedures.
- Fostering relationships with plan administrators, brokers, advisors and plan members
- Handling sensitive and complex issues in a timely and accurate manner
- Prepare and maintain reports on customer interactions, trends, and issues.
- Ensure compliance with company policies, data privacy laws, and service standards.
JEWELLERY SALES ASSOCIATE
Sundeep Jewellers
08.2022 - 04.2025
- Drive sales through engagement of customers, suggestive selling and sharing product knowledge.
- Document sales by creating and updating customer profile records.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Conduct regular inventory checks and report discrepancies.
- Assist with receiving, unpacking, and tagging new inventory and stocking merchandise.
- Handle financial transactions, payment plans, and financing applications with confidentiality and accuracy.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
SMART START CANADA
09.2021 - 01.2023
- Booking appointments for install, calibration and removals of Breathalyzer
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Resolving customer complaints, managing database records and customer service issues
- Trained new staff on call handling and customer service protocols.
- Documented customer interactions using CRM software for tracking purposes.
- Assisted customers with product information and troubleshooting issues.
Supervisor
Circle K/ Mac’s Convenience Store
06.2018 - 08.2022
- Train, schedule, and supervise cashiers and attendants.
- Monitor employee performance and provide feedback or corrective action as needed.
- Ensure proper staffing levels during all shifts.
- Order and restock merchandise and supplies.
- Monitor fuel and merchandise sales and reconcile discrepancies.
- Handle customer inquiries, complaints, and disputes professionally.
- Implemented process improvements to enhance efficiency in daily tasks.
- Conducted performance evaluations and provided feedback to team members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
PERSONAL SHOPPER
Real Canadian Superstore
04.2020 - 03.2021
- Ensuring that orders are accurately selected, scanned, and packed.
- Advising customers on suitable substitutes for dated, discontinued and unavailable products.
- Assisting with order collection, packaging, loading and payment where required.
- Keeping track of product offerings and availability.
Education
DIPLOMA OF BUSINESS GENERAL -
Niagara College
01.2018
SECONDARY SCHOOL - undefined
PUNJAB, INDIA
01.2015
Skills
- Energetic, competitive and result oriented with strong desire to success
- Independent decision making
- Cash handling expertise
- Keen Observer
- Coaching and mentoring
- Exceptional communication
- Excellent interpersonal skills
- Social media posting and monitoring
- Staff scheduling
- Proactive approach
Timeline
SENIOR CUSTOMER RELATIONS SPECIALIST
CANADA LIFE
02.2023 - 04.2025
JEWELLERY SALES ASSOCIATE
Sundeep Jewellers
08.2022 - 04.2025
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
SMART START CANADA
09.2021 - 01.2023
PERSONAL SHOPPER
Real Canadian Superstore
04.2020 - 03.2021
Supervisor
Circle K/ Mac’s Convenience Store
06.2018 - 08.2022
SECONDARY SCHOOL - undefined
PUNJAB, INDIA
DIPLOMA OF BUSINESS GENERAL -
Niagara College
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