Aditi Sharma
Brampton,Ontario
Summary
To find which company is providing high internet speed that is ranked on a monthly basis.
A Master of Networking with experience in network troubleshooting and network installation, developing realistic solutions to assure satisfactory consumer and customer experiences. Skills in using various software programs, such as HTML, JavaScript, CSS, PHP, and networking tools. Committed to resolving problems in an effective and efficient manner, and maintaining accurate metrics and reports. Skilled at integrating ideas and customizing approaches to support specific means and goals. Dedicated to reducing costs, increasing revenue, and maximizing profits. Experience in handling customers and their issues is a great asset to stand out for customer service expertise.
Overview
14
14
years of professional experience
Work History
Network Support Technician
Canadian System Inc.
07.2021 - 09.2024
- Maintain, troubleshoot, repair and administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
- Evaluate and install computer hardware, networking software, operating system software and software applications
- Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
- Provide problem-solving services to network users
- Handling client data and managing clients technical issues
- Install, maintain, troubleshoot and upgrade Web-server hardware and software
- Implement network traffic and security monitoring software, and optimize server performance
- Perform routine network start up and close down and maintain control records
- Perform data backups and disaster recovery operations
- Conduct tests and perform security and quality controls
- Control and monitor e-mail use, Web navigation, and installed software
- Perform shell scripting or other basic scripting tasks
- May supervise other workers in this group
Food Service Assistant (Casual)
Catering Industries
04.2017 - 06.2021
- Fixing up trolleys for breakfast, lunch, or dinner, communicating with residents and their family members and also in team
- Maintaining cleanliness and organization throughout kitchen
- Receiving of calls from different sections of the aged care
- Customer Service experience with good communication skills.
- Routine checks food quality and temperature while enforcing proper sanitation procedures to meet established health and safety protocols
- Effectively handles all customer service complaints and queries
IT Help Desk
Truetel Solutions, Telstra Business Partners
01.2019 - 03.2019
- Update Company's Calendar and records of meetings
- Handling of data base management system and performing of multiple roles at different intervals
- Assisted in preparing information and research materials
- Relationship Management of Telstra's accounts
- with Australian High Street retailers
- Developed new innovative technology paths to enable the customer base to expand their ability to drive IT budgets
- Management of resources and have experience in the management of accounts and records of various clients
- Receiving and making calls to clients for their upcoming appointments and managing business emails
- Providing customer service with excellent communication and writing skills
- Experience in customer service while managing clients needs with great outcomes
Jr. Network Engineer
Correl IT Services Pvt. Ltd
02.2012 - 06.2014
- Developed and install network connection within or between organization
- Troubleshooting if any issue found and investigated faults in network
- Installed and configured and supported network equipment including routers, switches, WAN, DHCP and DNS
- Configured Firewalls, routing and switching to maximize the network efficiency and security
- Arranged schedule upgrade and updated network tools to the latest versions
- Reported network status to key stakeholders
IT Support Technician
Vibe Tech Solutions Pvt. Ltd
11.2010 - 02.2012
- Analysed and performed troubleshooting on required computer systems in different locations
- Repaired and modified systems according to client's requirements
- Provide training and onboarding to new staff on how to create network between two computers and execution of Java
- Documentation of modifications and upgraded systems and maintained user information
Education
Professional Year - Australian Business Culture, Professional Meeting and Presentations, Professional Workplace. communication
Performance Education
Melbourne04.2019
Master of Networking - Wireless Network Security and Local Network Management
Melbourne Institute of Technology
Melbourne11.2017
Bachelor of Technology - Computer Science
Punjab Technical University
Punjab12.2008
Diploma In Computer Engineering -
Punjab State Board of Technical Education and Industrial Training
Punjab05.2005
Skills
- Java
- JavaScript
- XHTML
- CSS
- PHP
- MS Office
- MS Excel
- CRM
- Arduino
- SQL
- Windows 7
- Windows 10
- Linux
- Mac OS
- Microsoft Office
- Outlook
- Slack
- Skype for Business
- Adobe Creative Suite
- Photoshop
- Illustrator
- Flash
- Dreamweaver
- CorelDraw Graphic Suite
- Packet Tracer
- GNS3
- PowerShell
- Developing peer to peer connection
- Router setup
- IP address
Languages
English
Professional Working
Hindi
Native or Bilingual
Professional Profile - Career Objective
A Master of Networking with experience in Network trouble shooting and Network Installation developing realistic solutions to assure satisfactory consumer and customer experiences. Skills in using various software programs such as HTML, JavaScript, CSS, PHP, and Networking tools. Committed to resolving problems in an effective and efficient manner and maintaining accurate metrics and reports. Skilled at integrating ideas and customizing approaches to support specific means and goals. Dedicated to reducing costs, increasing revenue, and maximizing profits.
Key Skills Summary
Java, JavaScript, XHTML, CSS, PHP, Arduino, SQL, Windows 7, Windows 10, Linux, Mac OS, Microsoft Office, Outlook, Slack, Skype for Business, Adobe Creative Suite, CorelDraw Graphic Suite, Packet Tracer, GNS3, PowerShell, Developing peer to peer connection, router setup and IP address
Attributes
- Strong verbal and interpersonal skills
- Leadership
- Flexible
- Creative/ Innovative/ initiative
- Team Player
- Excellent Customer Service
Hobbies and Interests
I enjoy playing chess., I like Bollywood music and used to sing and do recordings., To cook different cuisines makes me feel happy.
Timeline
Network Support Technician
Canadian System Inc.
07.2021 - 09.2024
IT Help Desk
Truetel Solutions, Telstra Business Partners
01.2019 - 03.2019
Food Service Assistant (Casual)
Catering Industries
04.2017 - 06.2021
Jr. Network Engineer
Correl IT Services Pvt. Ltd
02.2012 - 06.2014
IT Support Technician
Vibe Tech Solutions Pvt. Ltd
11.2010 - 02.2012
Professional Year - Australian Business Culture, Professional Meeting and Presentations, Professional Workplace. communication
Performance Education
Master of Networking - Wireless Network Security and Local Network Management
Melbourne Institute of Technology
Bachelor of Technology - Computer Science
Punjab Technical University
Diploma In Computer Engineering -
Punjab State Board of Technical Education and Industrial Training
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