Aditi Sharma
Mississauga,ON
Summary
Proven track record in enhancing customer loyalty and streamlining sales operations, notably at The Home Depot Inc. Expert in data management and active listening, I've led teams to resolve complex issues, boosting satisfaction and productivity. Skilled in both technical and communication realms, my approach has consistently committed to ensure customer satisfaction by providing exceptional service and unmatched support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot Inc
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by 20% over a 6-month period through empathetic handling of complaints and efficient resolution of escalated calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Successfully trained 10+ new hires on product knowledge within the first quarter, enhancing their understanding and performance.
- Regularly liaised with product owners and support teams to resolve system issues, improving overall functionality and user experience.
- Handled customer data and records, ensuring accuracy and confidentiality.
Sales Coordinator
QE Home L Quilts Etc
01.2023 - 03.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Built and maintained strong relationships with customers, understanding their needs and providing tailored solutions.
- Coordinated with the inventory team to ensure product availability, contributing to smooth sales operations.
- Prepared regular sales reports, providing valuable insights for decision-making.
- Conducted training sessions for new sales staff, enhancing their product knowledge and sales skills.
Education
Diploma in Computer Systems - Software Systems Developer - (Web Programmer Option)
Sheridan College Institute of Technology And Advanced Learning
Brampton, Canada08.2024
Diploma in Computer Science Engineering - Computer Science
Thapar University
Patiala, India06.2022
Skills
- Customer Service
- Active Listening
- Data Management and Reporting
- System Development and Management
- Problem-solving abilities
- Communication and Training Skills
- Technical Proficiency
- Project Management
- Administrative Skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Certification
- Certified Human Resource Manager, Udemy - 2024
Timeline
Customer Service Representative
The Home Depot Inc
02.2023 - Current
Sales Coordinator
QE Home L Quilts Etc
01.2023 - 03.2023
Diploma in Computer Systems - Software Systems Developer - (Web Programmer Option)
Sheridan College Institute of Technology And Advanced Learning
Diploma in Computer Science Engineering - Computer Science
Thapar University
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