Aditi Sharma

I am a dedicated service and support professional driven to deliver exceptional customer service on the MasterCard platform at Canadian Tire. With a robust arsenal of customer service strategies, I adeptly manage inquiries, resolve issues, and facilitate transactions with professional expertise.

My skills in verbal and written communication, active listening, and problem-solving ensure each customer interaction is positive and effective, enhancing satisfaction and fostering brand loyalty. I am committed to contributing to the success of Canadian Tire by upholding the reputation of MasterCard through top-tier service delivery.

With nearly 2 years of customer care experience as a front desk receptionist at Royal Enfield agency in India, I bring a diverse skill set including vocational expertise, exemplary customer service, patience, and proficiency in MS Office Suite. My automotive and maintenance skills, combined with leadership qualities, further strengthen my suitability for this role.

Key Achievements:
1. Enhanced customer satisfaction through prompt resolution of concerns and accurate information dissemination.
2. Resolved complaints empathetically, fostering customer loyalty and repeat business.
3. Streamlined website navigation and online ordering processes to enhance user experience.
4. Collaborated with team members to establish and maintain best practices for consistent service delivery.
5. Developed in-depth product knowledge to provide informed recommendations and solutions.

Completion: 06/2023