ADITI PENDURKAR
Edmonton,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
BRIJ RATHI CONSULTANCY LTD
06.2023 - Current
- Handling application based on work permits, open work permit, student visa and visitor visa
- Under a licensed practitioner's direction, immigration administrative assistant are responsible for office procedures with a focus on case and file management
- Enlisting documents, communicating with the employers and applicants
- Assisting and addressing applicants queries, guiding them through the process
- Day to day communication with the applicants, ensuring that there is no loop hole in the process
- Setting and meeting weekly targets
- Set up and maintain manual and computerized information filling systems
- Establish and implement policies and procedures
- Keeping up with the new policies, changes in immigration procedures and formalities, and conveying same to the applicants
- Type and proofread correspondence, forms and other documents
- Work with minimal supervision
- Provide customer service
- Plan organize, direct, control and evaluate daily operations
- Training new joines, and supervising them too
- Maintaining records and excel sheets.
Senior Executive Officer
YATRA
08.2022 - 05.2023
- Communicating with clients and understanding their immigration requirements
- Helping clients in gathering and submitting the required documents as per their visa category
- Reviewing the submitted documents
- Keeping up-to-date with the industry changes and any alterations to the immigration laws
- Ensuring the service provided by the company is on point with no glitches and no information remains unsaid to the applicant
- Advising clients on medical checkups and any other procedures required
- Assisting clients in finding appropriate courier facilities or with any other shipping requirements
- Maintaining an accurate record and invoices for the services provided
- Submitting documents to the respective authorities on behalf of clients
- Solving clients queries, providing best solution as per the situation of the visa formalities to keep up with their preferred travel plans
- Keeping clients up-to-date with their immigration status and communicating any foreseeable delays
- Having meetings with the management to see if any improvisation is required in the service to provide satisfying experience to the applicants
- Meetings with the Competitive companies to have a tie up, which leads to the expansion of the company
- Ensuring that the passports along with the visas is delivered to the applicant before their travel plans
- Retaining old clients and building new clients confidence.
Senior Executive Officer
Jetsave India Tours Pvt. Ltd.
11.2019 - 08.2022
- Provided training to the new joinees
- Provide advisory and support services to clients
- Advice on documentary requirements in immigration/visa services
- Review documents and preparation of petitions and applications
- Produce high-quality documentation
- Liaison with relevant immigration and visa offices, where required
- Document process systems and ensure process deliveries are met
- Maintain knowledge of changes and updates in visa policies
- Build a client relationship and ensure client satisfaction through prompt delivery and service.
Asst. Manager(Customer Relationship Management)
A La Concierge Pvt. Ltd
09.2014 - 11.2019
- Training new joinees for their roles & responsibilities and supervise their work & activities at the desks of our partner companies (clients)
- Tackling escalated situations between clients & vendors for smooth operations
- Develop and maintain healthy client & vendor relationships and hold regular client servicing meets for the same
- Represent the company during the promotional activities held by us at our partner companies like Godrej, JP Morgan, HSBC, Novartis and scout potential leads in the industry
- Research & scout new potential vendors in the market for gaining competitive edge & new updates in the industry
- Achieved client loyalty through quality, productivity, service and proactive management
- Established strong client relationships to drive business development
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
Education
Bachelor of Commerce Commerce And Business Administration, Sydenham College of Commerce (Mumbai University) - MUMBAI -
04.2013
Skills
- Customer relations
- Staff Training
- Computer skills
- Client / Vendor relations
- Proactive
- Glitch solving
- Communication Skills
- Interpersonal skills
- Data entry
- Mail Handling
- Coordination
Certification
- India International Trade Centre - MUMBAI, IATA FOUNDATION Tourism -Travel Studies, 03/2016
- Microsoft word and Excel
Languages
English
Hindi
Marathi
Hobbies and Interests
- TRAVELLING
- ADVENTURE
- LISTENING TO MUSIC
- DANCING
- COOKING
Timeline
ADMINISTRATIVE ASSISTANT
BRIJ RATHI CONSULTANCY LTD
06.2023 - Current
Senior Executive Officer
YATRA
08.2022 - 05.2023
Senior Executive Officer
Jetsave India Tours Pvt. Ltd.
11.2019 - 08.2022
Asst. Manager(Customer Relationship Management)
A La Concierge Pvt. Ltd
09.2014 - 11.2019
Bachelor of Commerce Commerce And Business Administration, Sydenham College of Commerce (Mumbai University) - MUMBAI -
- India International Trade Centre - MUMBAI, IATA FOUNDATION Tourism -Travel Studies, 03/2016
- Microsoft word and Excel
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