ADITI PATHAK
Brantford,ON
Summary
CAREEROBJECTIVE Permanent Address: # 438 west street, Brantford, Ontatrio,N3R3W2 Personal Data: Gender: Female Availability: Full Time Objective To lead the organization in becoming the best through my continuous experience, analytical, management skills and also to learn and improve myself within the organization. With my hard work & dedication I want to achieve a position where I can earn respect for my knowledge while making a positive contribution to the organization. Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating to manage processes effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
ALERT PRIVATE SECURITY SERVICES
05.2020 - Current
- To ensure that all the staff on the shift are present, assigned to positions and ensure proper PPE of all employees
- Resolve work related issues, and prepare and submit reports as required for specific sites
- Submit weekly payroll documentation of all staff for processing
- Ensure daily logs/reports, incident reports and witness statements are completed, stored and action on where necessary
- May perform the same duties as workers supervised.
- Maintained electronic and paper filing systems for easy retrieval of information.
Lead Client Service Representative
GLOBAL CITY MOHALI
10.2015 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated over 35 staff with operations to resolve service problems and boost client satisfaction.
Customer Service Representative Specialist
BAJWA DEVELOPERS LTD
07.2015 - 01.2017
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
Customer Relationship Executive
ALTUS SPACE BUILDERS PVT. LTD
09.2014 - 10.2015
- Coordinated customer service team projects, achieving successful on-time completion.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Process Associate- MEDICAL BILLING
Knack Systems
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Post-Graduation Diploma - Supply chain Management
EDUC AT I O N
CANADORE COLLEGE
MISSISSAUGA, ONPost-Graduation Diploma - Sustainable Development
CONESTOGA COLLEGE
Brantford, ONMaster of Business Administration - undefined
PATIALA INSTITUTE OF ENGINEERING AND TECHNOLOGY
PATIALA, PUNJABBachelor of Science - Information Technology
Diploma - Information Technology
Skills
- ADDITIONALSKILLS
- Certification in Networking
- Proficient with
- MS Office
- 3 MONTHS SAP TRAINING
- Internet
- Production Deadline Management
- Dispute Resolution
Certification
Certification :SAP Training with 3 months , Security Guard License, First Aid Certification ,Use of Force Certification ,Mental Health Self Awareness for First Responders.
Timeline
Office Administrator
ALERT PRIVATE SECURITY SERVICES
05.2020 - Current
Lead Client Service Representative
GLOBAL CITY MOHALI
10.2015 - 01.2017
Customer Service Representative Specialist
BAJWA DEVELOPERS LTD
07.2015 - 01.2017
Customer Relationship Executive
ALTUS SPACE BUILDERS PVT. LTD
09.2014 - 10.2015
Process Associate- MEDICAL BILLING
Knack Systems
Post-Graduation Diploma - Supply chain Management
EDUC AT I O N
CANADORE COLLEGE
Post-Graduation Diploma - Sustainable Development
CONESTOGA COLLEGE
Master of Business Administration - undefined
PATIALA INSTITUTE OF ENGINEERING AND TECHNOLOGY