Aditi Jalota
Technical Account Manager
Toronto,ON
Summary
8+ years of strong and diverse experience in technical solutions engineering, network management, and cloud infrastructure, delivering successful projects with 99.9% uptime and automating processes by 50% Recognized for finding practical solutions to complex issues using strong analytical and communication skills. Reputation as a collaborative team player who demonstrates transparency, integrity, and professionalism to inspire cooperation and exceed expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Solutions Specialist
Cinchy Inc
Toronto, ON
10.2022 - 06.2023
- Acted as the main point of contact and advocate for customers, ensuring their needs and concerns were effectively communicated to the internal teams.
- Automated the feature request creation and created templates, reducing the backlog by 50% in 6 months
- Drive cross-functional collaboration to align with customer needs and enhance the CI/CD pipeline by prioritizing and delivering API features in partnership with product owners and stakeholders
- Successfully reduced the backlog of technical support tickets by 25% in 3 months through active resolution of complex cases through strong network and cloud troubleshooting skills.
Solutions Engineer
Geotab Ltd
Oakville, ON
11.2021 - 04.2022
- Collaborated with the IT team to optimize SQL queries and data retrieval, resulting in a 50% decrease in dashboard loading times and an enhanced user experience
- Responsible for drafting and delivering presentations on targeted products as and when required, along with working on relational databases and getting data insights for customers
- Successfully customized RFI responses, leading to a 25% rise in lead conversion with the help of the sales team.
Solutions Architect
Blockcube Ltd
Toronto, ON
07.2020 - 11.2021
- Developed a comprehensive enterprise blockchain strategy with their existing 75+ blockchain modules, enabling them to capture new markets and increase their ARR revenue by 25%
- Collaborate with sales, software developers, and project managers for resellers and customers to document new features from a technical standpoint of view
- Mediated and resolved conflicts within the team, enabling strong understanding among the team, leading to improved productivity and a 20% reduction in project delays in 4 months.
Technical Specialist
F12.net
Cambridge, ON
01.2020 - 06.2020
- Conducted in-depth troubleshooting of BGP/MPLS VPN connectivity problems, promptly identified and resolved routing issues, and delivered a 100% incident closure rate within the agreed SLA
- Configured and managed backup and disaster recovery solutions using industry-leading tools such as Veeam and Datto Backup and replication
- Proactively addressed customer concerns and provided personalized solutions, contributing to a 15% decrease in customer churn for network and security-related issues
- Managed network vulnerabilities through firewall audits and implementation of firewall rules and access lists (ACLs) on the Fortinet/Sophos firewall.
Network Engineer
Orange Business Services Ltd
05.2017 - 08.2018
- Ensure seamless 24/7 availability and robust support for network and cloud infrastructure, catering to a user base of 10,000+ active users on the platform
- Proactively monitored SolarWinds alerts to identify and resolve network issues, resulting in a 40% reduction in network downtime and a 95% network uptime rate over 6 months
- Successfully introduced ITIL frameworks for incident, problem, and change management, improving operational efficiency and customer satisfaction
- Achieved a 50% reduction in incident backlog and significantly increased team productivity by automating the process of Cisco VoIP user profile creation.
Network Analyst
Hcl Technologies Ltd
06.2015 - 04.2017
- Led a Business Continuity project and migrated 2500+ users from on-premises to the Azure cloud, achieving a 30% reduction in recovery time by ensuring seamless restoration of critical operations
- Observed SolarWinds alerts to proactively detect any downtime and utilized its alerts to promptly identify and resolve network issues, resulting in a 40% reduction in network downtime and a 95% network uptime rate over 6 months
- Configured and supported Cisco Voice over IP telephony services for retail bank clusters at JPMorgan & Chase and Bank of America, achieving 100% customer satisfaction ratings
- Conducted in-depth analysis of network traffic using protocol analyzers (e.g., Wireshark) and successfully resolved issues related to TCP/IP, UDP, and ICMP protocols, ensuring smooth data transmission
- Provided Root Cause analysis (RCAs) for dynamic routing protocols (e.g., OSPF, BGP,EIGRP), optimizing network routing pathways.
Engineering Intern
KPMG
04.2014 - 07.2014
- Identified risks and potential revenue leakages by analyzing large datasets for telecom providers across the APAC, EMEA, and NA regions
- Collaborated to ensure the dashboards meet business requirements and are user-friendly, along with designing trend analysis reports using Microsoft Power BI
- Successfully identified fraud worth over $40,000 USD per year with cash flow leakages for major telecom providers within 3 months
Education
Master's of Engineering - Computer Networks
Toronto Metropolitan University
Toronto, ON10.2019
Bachelor Of Technology - Electronics & Telecommunication
Amity University
Noida08.2015
Skills
- Network Engineering : OSPF, BGP, EIGRP, VLAN, TCP/IP, DNS, DHCP, Cisco VoIP, Firewalls, VPN, IDS/IPS
- Cloud and Virtualization: Amazon Web Services (AWS), GCP, Cloud networking, Containerization, VPC networks, Cloud Security
- Programming Languages: Python, Javascript
- APIs: API integration and testing, HTTP methods, SDLC
- Data Analysis: SQL, Excel
- Tools: Wireshark, SolarWinds, Postman, ServiceNow, JIRA, Zendesk, Salesforce
- Operating Systems: Linux (Ubuntu), Windows, macOS
- Project Management: Agile, CI/CD pipelining, Scrum, Cross- functional collaboration, Presentations
- Leadership, Collaboration and Customer relations Strong communication and Problem-solving skills, Strategic thinker
Certification
- Cisco Certified Network Associate (CCNA)
- Google Project Management Certificate
- ITIL v3-trained
- Pursuing AWS Solutions Architect (SAA-03)
LinkedIn Profile
linkedin.com/in/aditijalota
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Solutions Specialist
Cinchy Inc
10.2022 - 06.2023
Solutions Engineer
Geotab Ltd
11.2021 - 04.2022
Solutions Architect
Blockcube Ltd
07.2020 - 11.2021
Technical Specialist
F12.net
01.2020 - 06.2020
Network Engineer
Orange Business Services Ltd
05.2017 - 08.2018
Network Analyst
Hcl Technologies Ltd
06.2015 - 04.2017
Engineering Intern
KPMG
04.2014 - 07.2014
Master's of Engineering - Computer Networks
Toronto Metropolitan University
Bachelor Of Technology - Electronics & Telecommunication
Amity University
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