Aditi Gupta
Toronto,ON
Summary
Results-driven professional with a track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering a collaborative and efficient work environment.
Overview
2
2
years of professional experience
Work History
EXCHANCE AND RETURNS CO-WORKER
IKEA
07.2024 - Current
- Processed client returns and exchanges by IKEA policies.
- Provided great customer service, answering inquiries and concerns about returns and reimbursements.
- Collaborated with the sales, logistics, and customer support departments to solve product difficulties.
SUPERVISOR (Co-op)
PETRO-CANADA
01.2024 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
HEAD CASHIER (Baycrest Hospital)
COMPASS GROUP MANAGEMENT
02.2023 - 12.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
WAREHOUSE ASSOCIATE
UPS
09.2022 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Associate of Arts - International Business Management
Lambton College of Applied Arts And Technology
Sarnia, ON06-2024
Bachelor of Arts - Business And Managerial Economics & English Lit.
University of Delhi
Delhi, IN06-2021
Skills
- Customer service
- Documentation and corporate communication
- Excellent analytical skills
- Strong management and ability to meet constraint deadlines
- Proficient with Microsoft Office(Word, Excel,PPT)
- Problem Solving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
EXCHANCE AND RETURNS CO-WORKER
IKEA
07.2024 - Current
SUPERVISOR (Co-op)
PETRO-CANADA
01.2024 - 04.2024
HEAD CASHIER (Baycrest Hospital)
COMPASS GROUP MANAGEMENT
02.2023 - 12.2023
WAREHOUSE ASSOCIATE
UPS
09.2022 - 01.2023
Associate of Arts - International Business Management
Lambton College of Applied Arts And Technology
Bachelor of Arts - Business And Managerial Economics & English Lit.
University of Delhi
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