Aditi Gupta
Surrey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Hortons
06.2023 - 08.2024
- Accurately processing transactions, including cash, debit, credit, or gift cards.
- Customer engagement and focus on making customers satisfied with the service and product.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided training to the new team members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Punjab National Bank
06.2021 - 07.2021
- Provided detailed explanations about bank services and promotions to increase customer engagement.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers with account balances, transactions, and general banking information..
- Resolved customer complaints with empathy and helped customers update personal details (e.g., address, contact number).
- Supported other team members during peak times or special campaigns.
Education
Post-Graduate Certicate - Human Resources Management
Conestoga College
04.2024
Post-Graduate Certicate - Project Management
Conestoga College
04.2023
M.E. - Power Systems
Thapar Institute of engineering & Technology
09.2021
Skills
- Goal-Oriented
- Employee Motivation
- Complex Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Customer Engagement
- Proficient in Microsoft Suite (Word, Excel, Power Point)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Supervisor
Tim Hortons
06.2023 - 08.2024
Customer Service Representative
Punjab National Bank
06.2021 - 07.2021
Post-Graduate Certicate - Project Management
Conestoga College
M.E. - Power Systems
Thapar Institute of engineering & Technology
Post-Graduate Certicate - Human Resources Management
Conestoga College
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