Aditi Gupta
Surrey,BC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Sales Leader
Rogers
11.2023 - Current
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Established new business accounts through strategic prospecting and cold-calling techniques.
- Exceeded quarterly sales targets consistently by effectively presenting product features and benefits to potential customers.
- Provided exceptional after-sales support, addressing customer inquiries promptly and ensuring high levels of satisfaction.
- Conducted regular market research to stay informed on industry trends, allowing for the development of competitive sales strategies.
Social Media Manager
Ghunghat Fashions
04.2023 - 10.2023
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Sales Representative
Ghunghat Fashions
04.2023 - 10.2023
- Developed and maintained strong customer relationships and networks within designated sales territory
- Communicated product features, advantages, and benefits to customers
- Implemented creative marketing strategies to increase brand awareness in the marketplace.
Senior Process Executive
Cognizant Technology Solutions
09.2017 - 09.2019
- Enhanced process efficiency by streamlining workflows and implementing automation strategies.
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
- Reduced operational costs with thorough analysis of resource allocation and elimination of redundancies.
- Spearheaded cross-functional collaboration for improved communication and seamless project execution.
IT Engineer
Deluxe Agricultural Implements Pvt. Ltd.
05.2017 - 09.2019
- Conducted market research to identify customer needs and preferences
- Generated reports on operational performance metrics using statistical software tools
- Developed and implemented process improvement plans to reduce costs and optimize efficiency.
IT Analyst
Ghanti Bajao
08.2014 - 01.2017
- Provided technical support for hardware and software systems, including troubleshooting network and system issues
- Configured routers, switches, firewalls, wireless access points, and VPNs to ensure secure communication between networks.
- Optimized system performance by conducting regular audits and resolving identified issues.
Education
Master of Business Administration (M.B.A.) - Marketing
University Canada West
Vancouver, BCB.Tech in Computer Science -
Punjab Technical University
08.2014
Skills
- New Business Development
- Team Training and Development
- Consultative Sales
- ROI Analysis
- Team management
- Relationship building
- Customer engagement
- Sales presentations
Certification
- Security License
- Master in Excel
- Digital Marketing Certificate
Contact
Search Engine Optimization Expertise, Social Media Management, Brand Development and Awareness, Public Relations, Digital Media Advertising, Audience Engagement, English, Fluent, Hindi, Fluent, Punjabi, Advanced
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Field Sales Leader
Rogers
11.2023 - Current
Social Media Manager
Ghunghat Fashions
04.2023 - 10.2023
Sales Representative
Ghunghat Fashions
04.2023 - 10.2023
Senior Process Executive
Cognizant Technology Solutions
09.2017 - 09.2019
IT Engineer
Deluxe Agricultural Implements Pvt. Ltd.
05.2017 - 09.2019
IT Analyst
Ghanti Bajao
08.2014 - 01.2017
Master of Business Administration (M.B.A.) - Marketing
University Canada West
B.Tech in Computer Science -
Punjab Technical University
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