Aditi Gokhale
Vancouver,BC
Summary
Certified (CTDP) and results-oriented learning and development professional with a proven track record in talent identification, succession planning, and talent development. 10+ years of experience strategizing, designing, and implementing learning solutions in a variety of modalities Flexible and focused team player with expertise in developing KPI's, generating data stories of training evaluations, agile project management, and complex problem resolution. Proven ability to lead diverse global teams in developing learning strategies and initiatives aligned with the overall business strategy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Training Lead
Techy Learning Services (Contract)
Vancouver, British Columbia
03.2024 - 06.2024
- Led the design and implementation of SharePoint training, conducting over 15 in-person sessions across all divisions for 100+ staff members.
- Conducted stakeholder analysis and change impact assessment, identifying potential resistance, and developing mitigation strategies.
- Identified critical skills and knowledge required for business roles to integrate D365 and developed the training implementation strategy.
- Developed a comprehensive training plan aligned with project milestones, collaborating closely with the vendor team of designers.
- Prepared reports summarizing key metrics associated with the success of each training program.
- Co-facilitated instructor-led training sessions with business champions delivered both in classroom settings and via Teams meetings.
- Developed and executed change and communication plans for the training deployment, ensuring alignment with the launch phases.
- Analyzed data from surveys to identify areas where improvements could be made in terms of content or delivery methods.
- Managed multiple projects simultaneously while adhering to tight timelines and budgets.
Project Manager, Learning Projects
BC Ferries
06.2023 - 11.2023
- Conducted a comprehensive analysis of training needs and identified skill gaps by collaborating with functional and department heads and team leads
- Developed a comprehensive project plan, defining project scope, goals, and deliverables, and creating a detailed project schedule
- Established and monitored the key performance indicators (KPIs) and reported progress to leadership, highlighting successes and areas for further development
- Monitored project expenditures and implemented corrective action to stay within budget
- Established a feedback loop for capturing and integrating lessons learned from risk events, contributing to the ongoing improvement of risk management processes for future learning projects within the organization
- Allocated and optimized project resources, including personnel, equipment, and materials, to achieve project goals efficiently
- Established effective communication channels with all project stakeholders, including learners, subject matter experts, IT teams, and senior management
- Collaborated with IT experts to choose the appropriate learning management technologies and ensured seamless integration with existing IT systems.
ERP Training Manager, Organization Change Management
Translink
01.2022 - 03.2023
- Developed the ERP Training Strategy in partnership with the organizational change Management lead, addressing enterprise's business requirements for ERP deployment.
- Conducted a comprehensive learning needs analysis that directly informed the development of the ERP training program, resulting in a 40% improvement in proficiency at critical job skills.
- Implemented a blended learning approach, resulting in a 20% increase in ERP user engagement
- Streamlined the ERP training process, leading to a 15% reduction in the training costs during sustainment
- Led the design and delivery of an ERP training curriculum that contributed to a 25% increase in user adoption rates.
- Collaborated cross-functionally with stakeholders and the engineering team to create a sustainable, long-term training practice for all aspects of ERP.
- Demonstrated a clear return on investment (ROI) by improving employee proficiency, resulting in a 20% reduction in errors and increased operational efficiency.
Head of Learning and Development
ThoughtWorks Ltd
04.2019 - 10.2021
- Designed and led the transition from an in-person program to fully remote, within 3 weeks, maintaining the learning effectiveness at 80%
- Created the program LVT (Lean Value Tree) in alignment with L & D CoE's annual goals, resulting in 40% new initiatives
- Designed and implemented content sustainability plan using OKR (objectives and key results), reducing duplication by 75%
- Implemented a data strategy in collaboration with the data excellence team, increasing the program initiatives by 70% from the previous year
- Implemented stakeholder analysis methodologies, ensuring alignment with organizational goals and priorities, leading to 25% increase in stakeholder satisfaction
- Conducted thorough gap analyses to identify discrepancies between current and desired performance levels, informing the development of targeted interventions within TWU
- Lead a global multifunctional team of 25, managing their performance and mentoring them in their individual growth plans.
Project Manager Instructional Design
Fidelity Investments
08.2017 - 02.2019
- Conducted regular needs analysis for new requirements, creating SOW's, and detailed project plans
- Utilized a data-driven approach to inform gap analysis, combining quantitative and qualitative methods, resulting in a 25% improvement in training relevance
- Managed all aspects of project planning, execution, design reviews, risk management, program implementation and evaluation
- Designed the first responsive and accessible global DEI course with 85% average score on L1 and L2
- Increased use of Kirkpatrick L3 evaluations to 82% in one year and received an overall NPS score of 94 on business satisfaction
- Created content management strategy to leverage content cross functionally, reducing the vendor cost by 20,000USD in one year
- Designed and launched a Design Foundation program aligned with global talent goal
- Worked closely with the business partners to consult and recommend appropriate training solutions
- Coached and mentored the team members to drive best practices and excellence in creating learning solutions.
Lead Designer
Implelsys India Pvt Ltd
09.2016 - 07.2017
- Increased client retention to 94% in one year by providing need-based innovative and engaging learning solutions
- Implemented stakeholder analysis techniques to align training programs with organizational priorities, achieving a 30% increase in client satisfaction
- Developed a new hire onboarding program which reduced time to bill by 30%
- Re-designed sales training course, reducing training time by 50% while maintaining the quality
- Designed a fully adaptive game-based training course for entry-level to mid-level software engineers that increased certification success by 60%
- Created and delivered soft skills training program for customer service representatives, resulting in a 20% reduction in customer complaints
- Managed a team of graphic designers, UX designers, and content developers, supporting global clients.
Senior Instructional Designer
Infinity Automations
01.2016 - 06.2016
- Managed, designed, and developed multiple finance modules courses using blended learning approach
- Collaborated with instructing professionals, voice recording artists, film crew, and photographers to create engaging, high quality, media-rich content
- Designed and developed eLearning for finance staff, reducing the knowledge gap by 60%
- Collaborated with the HR team to integrate the finance modules as part of onboarding, resulting in a 20% reduction in employee turnover.
Instructional Designer
Protability LLP
04.2014 - 01.2016
- Designed and developed training materials for ILT and eLearning through the entirety of project life cycle for diverse types of clients
- Developed simulation board games and experiential learning courses with customer satisfaction at 85%
- Redesigned finance certification course embedding interactive learning increasing the pass rate by 70% for the immediate cohort
- Designed an experiential learning course to address Silo thinking reducing knowledge gap by 90% and increase employee engagement by 85%
- Partnered with subject matter experts (SMEs) for global deployment of culturally responsive courses via online interactive methods.
Instructional Designer
Information Services Management
04.2012 - 03.2014
Training Coordinator
Mphasis Pvt Ltd
06.2007 - 07.2009
Training Coordinator
Patni Computers
07.2005 - 06.2007
Education
Master of Science - Psychology
Oxford Brookes University
Oxford, UK10-2010
MBA - Human Resources
NMIMS
Mumbai, India06-2003
Bachelor of Arts - Psychology
Mumbai University
Mumbai, India06-2002
Skills
- Strategic Planning
- Change Management
- Stakeholder Management
- Project Management
- Risk Management
- Measure program effectiveness
- Communication Skills
- Problem Solving
Certification
I4PL Certified Training and Development Professional (CTDP) - March 2024
Timeline
Training Lead
Techy Learning Services (Contract)
03.2024 - 06.2024
Project Manager, Learning Projects
BC Ferries
06.2023 - 11.2023
ERP Training Manager, Organization Change Management
Translink
01.2022 - 03.2023
Head of Learning and Development
ThoughtWorks Ltd
04.2019 - 10.2021
Project Manager Instructional Design
Fidelity Investments
08.2017 - 02.2019
Lead Designer
Implelsys India Pvt Ltd
09.2016 - 07.2017
Senior Instructional Designer
Infinity Automations
01.2016 - 06.2016
Instructional Designer
Protability LLP
04.2014 - 01.2016
Instructional Designer
Information Services Management
04.2012 - 03.2014
Training Coordinator
Mphasis Pvt Ltd
06.2007 - 07.2009
Training Coordinator
Patni Computers
07.2005 - 06.2007
Master of Science - Psychology
Oxford Brookes University
MBA - Human Resources
NMIMS
Bachelor of Arts - Psychology
Mumbai University
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