Aditi Deshpande
Nashik, Maharashtra,ON
Summary
To work in an esteemed organization where I can make use of my skills to their optimum potential which will help to achieve company's goals as well as my endeavor to attain success in life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservations Agent
Canadian Niagara Hotels
02.2023 - 03.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Customer Service Representative
Freshly Squeezed
05.2022 - 12.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Reservation Associate
Sula Vineyards
08.2021 - 11.2021
- Provided high level of customer service to each person by engaging guests and using active listening and effective interpersonal skills.
- Provided guests with information about availability and pricing.
- Resolved various issues and discrepancies for guests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Human Resources Intern
Courtyard by Marriott
11.2020 - 12.2020
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
Food and Beverage Server
Four Seasons
09.2019 - 11.2019
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Checked on guests throughout meal to attend to needs and provide great service.
- Offered specialty drinks, desserts and other premium items to maximize revenue.
Hotel Intern
Four Seasons
05.2017 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Worked in all departments including Human Resources, Housekeeping, Food and Beverage Service, Food production (Indian Kitchen), Front office (Guest services).
Education
Graduate Certificate - Hospitality And Tourism Management
Niagara College
Niagara-on-the-Lake, ON12.2022
Bachelor of Hotel Management & Catering Technology - International Hotel Management
MGV's SPH CHMCT
Nashik, India04.2019
Higher Secondary Certificate - Commerce
Savitribai Phule Pune Univesity
Nashik, India02.2015
No Degree - Central Board of Secondary Education
Kendriya Vidyalaya
Nashik, India01.2013
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- MS Office
- Customer Service and Assistance
- Computer Proficiency
- Patient and Empathetic
- Administrative and Office Support
- Coordinate Events
- Time Management
Accomplishments
While graduating, I worked on a project based on rural tourism by reaching out to many villages in-person and gained information about their daily living including food and transportation services.
Certification
I have received certificate of recognition for participating at the International Inter Collegiate Hospitality Competition held during Atithya 2019.
Timeline
Reservations Agent
Canadian Niagara Hotels
02.2023 - 03.2023
Customer Service Representative
Freshly Squeezed
05.2022 - 12.2022
Reservation Associate
Sula Vineyards
08.2021 - 11.2021
Human Resources Intern
Courtyard by Marriott
11.2020 - 12.2020
Food and Beverage Server
Four Seasons
09.2019 - 11.2019
Hotel Intern
Four Seasons
05.2017 - 10.2017
Graduate Certificate - Hospitality And Tourism Management
Niagara College
Bachelor of Hotel Management & Catering Technology - International Hotel Management
MGV's SPH CHMCT
Higher Secondary Certificate - Commerce
Savitribai Phule Pune Univesity
No Degree - Central Board of Secondary Education
Kendriya Vidyalaya
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