Harshak Bir Singh
Calgary,AB
Summary
Diligent and results-driven professional with a robust background encompassing 3 years of experience in back-office operations, administrative support, and customer service. Committed to continuous self-development with a focus on delivering service that surpasses expectations. Eager to leverage my proven abilities in a dynamic team environment and contribute effectively to the success of your organization
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dollarama
Calgary, AB
10.2023 - Current
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Customer Resolution Specialist
Teleperformance India
SAS Nagar (Mohali) S.A.S.Nagar (mohali), Phase 8B
09.2022 - 07.2023
- Provided customer service and resolution to inquiries received via telephone, email, and web.
- Assisted customers with product returns, refunds, and exchanges.
- Answered questions regarding product availability and pricing information.
- Processed orders for products and services.
Service Dispatcher (Logistics Support)
Skyworth Consulting
SAS Nagar (Mohali) S.A.S.Nagar (mohali), Sector 74
12.2021 - 08.2022
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
- Maximized customer engagement and satisfaction by delivering excellent customer service. Thrived in fast-paced environment with energy and enthusiasm. Actively listened to customers to fully understand requests and address concerns.
External Consultant Intern
Yellowstone Xperiences
Yangon
06.2021 - 11.2021
- Developed and implemented strategies for client projects.
- Organized and maintained project documents and reports.
- During Internship worked mainly to Identify areas of improvement in rapidly scaling operations of Digital BPO. As part of project & team identified gaps in current Mobile Applications for Logistics & Digital Literacy Domains and designed solutions.
Education
Post Graduate Certificate - Data Analytics & Business Management
Southern Alberta Institute of Technology
Calgary, AB09.2025
Bachelor of Technology - Computer Information Systems
Jaypee University of Information Technology
Solan, Himachal Pradesh06.2021
Skills
- Order Processing
- Quality Control
- Technical Analysis
- Data Modeling
- Database Programming and SQL
- Data Validation
- Data Visualization
- Systems Analysis
- Logistics Management
- Customer Relationship Management (CRM)
- Teamwork
- Problem Solving
Timeline
Assistant Manager
Dollarama
10.2023 - Current
Customer Resolution Specialist
Teleperformance India
09.2022 - 07.2023
Service Dispatcher (Logistics Support)
Skyworth Consulting
12.2021 - 08.2022
External Consultant Intern
Yellowstone Xperiences
06.2021 - 11.2021
Post Graduate Certificate - Data Analytics & Business Management
Southern Alberta Institute of Technology
Bachelor of Technology - Computer Information Systems
Jaypee University of Information Technology
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