Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Aditi Arora

Surrey,BC

Summary

Enthusiastic Sales and Customer Service Associate with expertise in communication and customer relations. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with a talent for interacting with staff at all organizational and public levels.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Advisor

H&M Hennes & Mauritz
01.2024 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.


Sales Advisor

H&M
03.2023 - 01.2024
  • Assisting with day-to-day transactions
  • Being customer and results oriented by attaining targets
  • Working along with the team to generate business results.

Concierge Advisor

Aritzia
11.2022 - 02.2023
  • Assisted with questions from varied customers and provided matching solutions to customer needs
  • Understanding customer needs to establish relations with repeat customers in business
  • Proven computer and technical skills by using different company software and working with Microsoft word and Excel on an everyday basis to generate required KPIs
  • Daily listened to 50 customer details and offered matching solutions to meet a wide range of requirements.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.

Sales Associate

Dynamite Guildford
10.2021 - 11.2022
  • Increased sales by offering advice on purchases and promoting additional products and customer loyalty
  • Maintained current knowledge of applicable sales and product changes to provide best possible service for all customer needs
  • Delivered services to customer locations within specific timeframes
  • Developed strong communication and organizational skills on call customer service
  • Excellent communication skills, both verbal and written
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Solved customer challenges by offering relevant products and services
  • Arranged racks and shelves to maintain shop aesthetics, draw in consumers, and advertise goods.

Child Care Assistant

Lakewood Children's Center
07.2020 - 08.2020
  • Establishing long lasting relationships by providing excellent services and care
  • Addressing consumer needs with pertinent services.

Education

BBA in Marketing Management -

Kwantlen Polytechnic University
Surrey, BC

High School Diploma -

John Taylor Collegiate
Winnipeg, Manitoba

Skills

  • Work ethical
  • Team oriented
  • Computer Skills
  • Time Management
  • Customer Outreach
  • Community Relations
  • Customer service experience
  • Cash Handling
  • Safe Deposit Box Oversight
  • Creative Thinking
  • Verbal and Written Communication
  • Problem Solving Skills

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional

Certification

- Tri-Council Policy Statement: Ethical Conduct for Research

Involving Humans (TCPS 2: CORE 2022)

- Digital Marketing Simulation- Mimic Pro

Timeline

Sales Advisor

H&M Hennes & Mauritz
01.2024 - Current

Sales Advisor

H&M
03.2023 - 01.2024

Concierge Advisor

Aritzia
11.2022 - 02.2023

Sales Associate

Dynamite Guildford
10.2021 - 11.2022

Child Care Assistant

Lakewood Children's Center
07.2020 - 08.2020

BBA in Marketing Management -

Kwantlen Polytechnic University

High School Diploma -

John Taylor Collegiate

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Aditi Arora