ADITHYA REDDY
Senior Engagement Manager
Toronto,ON
Summary
Accomplished Senior Engagement Manager and practice leader with nine years of experience in a fast paced professional services environment. Track record includes advising CIOs/CTOs/CROs on digital transformations, go-to market leadership and practice development.
Representative industries include Technology, Financial Services, Retail, Mining, Insurance, Legal Services, Health-care and Public Sector.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Senior Engagement Manager
KPMG Canada, Big 4 Consulting
Toronto, ON
05.2018 - Current
- Broad digital transformation experience in improving customer experience, service management, operations, vendor performance, enterprise project management office (PMO) and other large transformation programs
- Led a large customer experience program for a market leading technology company, to improve service level targets by 20% and simplify customer/employee experiences
- Advised an insurance client CTO on a roadmap to reduce operational costs through improvements to service management efficiency and IT asset management advisory
- Advised an insurance client's Chief of Procurement on implementing a Vendor Performance Management Framework to quantify vendor performance. The client is now able to assess and compare vendors through quantitative measures
- Devised and led several practice development initiatives to improve employee journeys and service excellence. Some examples include building a centre of excellence community for employees, building greenfield products for clients and leading the go to market for ESG (Environmental, Social and Corporate Governance), respectively.
Solutions Consultant
Resolver Inc
Toronto, ON
05.2016 - 05.2018
- Led several digital transformation projects and advised CFOs/CROs on topics such as PCI DSS (Payments Cards Industry), operational risk management, and retail loss prevention
- Successfully delivered a PCI DSS 3.2 (Payments Cards Industry) solution for a for a provincial government client. This effort was instrumental in providing all PCI compliance teams with centralized tools to assess PCI compliance.
- Led the implementation of operational risk management for a major financial services client based in Canada, with advisory on target operating models and digital enablement of the program.
- Successfully delivered a Retail Loss prevention solution to a major US based retail client to reduce inventory shrink by 8% through GPS and bar code tracking
Systems Engineer
Tata Consultancy Services
02.2012 - 08.2014
- Proposed technical feasibility solutions for the improvement of a Fortune 500 US bank's call centre solution. This effort reduced call times by 20% and led to better nationwide customer service.
Software Engineer
CenturyLink
08.2011 - 02.2012
- Worked with software development and testing team members to develop a robust customer billing system for phone calls in the US market. The functionality delivered exceeded performance expectations
Education
Leadership
Duke University
03.2021 - 10.2021
MBA -
Schulich School of Business
09.2014 - 05.2016
Bachelor of Science - Computer Science
Visvesvaraya Technological University
09.2007 - 07.2011
Accomplishments
- Project Management Professional, PMP - Project Management Institute (PMI)
- Awarded 5 Spotlight Awards at KPMG for contributions to market leadership, peer excellence and subject matter expertise
- Awarded 'Best Team' award at Tata Consultancy Services in recognition of the team’s continuous efforts in providing operational cost reduction solutions and innovative services
- Voted as the 'Star Performer' at Tata Consultancy Services to recognize leadership, client problem solving and conflict resolution during challenging project conditions.
Timeline
Leadership
Duke University
03.2021 - 10.2021
Senior Engagement Manager
KPMG Canada, Big 4 Consulting
05.2018 - Current
Solutions Consultant
Resolver Inc
05.2016 - 05.2018
MBA -
Schulich School of Business
09.2014 - 05.2016
Systems Engineer
Tata Consultancy Services
02.2012 - 08.2014
Software Engineer
CenturyLink
08.2011 - 02.2012
Bachelor of Science - Computer Science
Visvesvaraya Technological University
09.2007 - 07.2011