Adith Pradeep
Sault Ste. Marie,ON
Summary
Analytical and motivated graduate student pursuing an MBA in Economics and International Business, with a strong foundation in Information Systems and data-driven decision-making. Skilled in using technology to improve operational efficiency and support quality-driven initiatives. Passionate about applying analytical and process management skills in a hands-on industrial environment to drive productivity, innovation, and safety. Known for a collaborative mindset, attention to detail, and a proactive approach to problem-solving. Eager to contribute to Interfor’s commitment to sustainable growth and operational excellence while gaining practical leadership experience in mill operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Sales and Support Specialist
Lowerys
10.2024 - 09.2025
- Provided technical support to users, resolving issues efficiently and enhancing user satisfaction.
- Collaborated with cross-functional teams to troubleshoot software and hardware problems, ensuring timely solutions.
- Optimized the ticketing system, reducing average response time by 20% and improving service quality for 100+ users.
- Developed training materials and conducted workshops for staff on best practices in technology usage.
- Conducted training sessions for new staff on system navigation and troubleshooting procedures.
IT Technician
P&R Contracting
08.2023 - 01.2024
- Provided technical support for hardware and software issues, ensuring prompt resolution for end users.
- Executed system upgrades and installations for key operational software, ensuring zero downtime and enhancing efficiency for department staff.
- Streamlined ticketing process by implementing best practices, improving response times and user satisfaction.
- Collaborated with cross-functional teams to troubleshoot network issues, maintaining connectivity across departments.
Student Researcher
Thunder Bay Regional Health Sciences Centre
01.2023 - 06.2023
- Collaborated with project supervisors to create and test a user-engagement platform for healthcare workers as part of a MITACS Business Strategy Internship
- Worked closely with CIO and Nursing Informatics Director of TBRHSC in scenario and prototype development
- Scheduled interviews with medical professionals and gathered insights to write up report and create data visualizations
Administrative Assistant
Sun Shine International Co.Ltd
03.2019 - 08.2021
- Developed and maintained filing systems, increasing document retrieval speed and organization.
- Implemented office supply inventory system, reducing costs through effective resource management.
- Supported event planning initiatives, enhancing team engagement and collaboration through successful execution of activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Executive MBA - Economics And International Business
Algoma University
Sault Ste. Marie, ON08-2027
Bachelor’s of Commerce - Business Analytics and Information systems
Lakehead University
Thunder Bay, ON05-2025
Diploma - Office Administration Management
MTF Institute of Management, Technology And Finance
Saudi ArabiaSkills
Business Process Mapping (BPM),
Six Sigma
Cost Analysis,
Data-Driven Decision
Microsoft Office 365 & Collaboration Tools
Ticketing System Management & Service Quality Improvement
Data Backup, Recovery & IT Security Compliance
System Upgrades, Installations & Maintenance
User Training, Documentation & Workshop Facilitation
Cross-Functional Team Collaboration & Stakeholder Engagement
Process Optimization & Best Practices Implementation
Strong Problem-Solving, Communication & Analytical Skills
Technical Proficiency (CRM Systems, MS Office Suite)
Technical Support & Troubleshooting (Hardware/Software/Networking)
Certification
- CompTIA A+
- Agile
- Six Sigma
- Power BI
- Advanced Microsoft Excel CERTIFICATION
- Intermediate Python(Data Camp)
- Introduction to Data Science in Python (Data Camp)
- Human Resources Virtual Experience Program - GE Aerospace
Volunteer
- LUSU Volunteer (Lakehead University Student Union)
- Host Portal Volunteer (Thunder Bay Regional Health Sciences Centre)
- Volunteer (Saudi Red Crescent)
- Youth Coordinator(PMF)
- Youth Sports Volunteer (CBSE)
Timeline
IT Sales and Support Specialist
Lowerys
10.2024 - 09.2025
IT Technician
P&R Contracting
08.2023 - 01.2024
Student Researcher
Thunder Bay Regional Health Sciences Centre
01.2023 - 06.2023
Administrative Assistant
Sun Shine International Co.Ltd
03.2019 - 08.2021
Executive MBA - Economics And International Business
Algoma University
Bachelor’s of Commerce - Business Analytics and Information systems
Lakehead University
Diploma - Office Administration Management
MTF Institute of Management, Technology And Finance