Adith Joshy
Dieppe,NB
Summary
Accomplished Customer Service Professional with over 3 years of experience in high-volume support environments. Skilled in CRM systems, conflict resolution. Maintain composure and professionalism even under stress or with challenging customers. Consistently achieved a 95%+ customer satisfaction rating and reduced response times by 30%, strengthening customer retention and operational efficiency.
Overview
6
6
years of professional experience
Work History
CUSTOMER RELATIONSHIP MANAGER
FIRST EASTERN COUNTIES
Norwich,UK, Norfolk
03.2022 - 08.2025
- Managed high-volume customer interactions through phone, emails, Live chats and Social Media, addressing inquiries, complaints, and support needs with composure and efficiency. And Resolved 80 to 100 plus customer inquires per day.
- Processed orders, returns, refunds, billing adjustments, and account updates with meticulous accuracy and adherence to protocols.
- Leveraged CRM tools to document, track, and follow up on cases, ensuring seamless resolution and informed support workflows.
- Achieved 15 to 20 percent customer satisfaction by initiating feedback mechanisms and personalized resolution follow-ups.
- Provided guidance to junior members of the team regarding tasks related to customer relations management.
CUSTOMER COMPLIANCE MANAGER
WESTHAM SUPERMARKET
UK, Norfolk
10.2021 - 03.2022
- Established effective communication channels to report compliance breaches, and encourage a culture of compliance.
- Oversaw the maintenance of records and documentation to support compliance efforts and audits.
- Managed customer complaints and disputes, ensuring resolutions comply with industry standards.
- Collaborated with the legal department to address compliance issues and mitigate legal risks.
- Trained staff on compliance protocols, ensuring an understanding of regulatory requirements and company standards.
- Conducted regular compliance audits, identifying areas of risk and implementing corrective actions.
AUTOMATION ENGINEER
SIEMENS
cochin, India
03.2019 - 09.2021
- Designed, developed, and implemented automation solutions to improve efficiency and reduce errors.
- Collaborated with cross-functional teams to identify process bottlenecks and opportunities for automation.
- Conducted system integration of automation components using PLCs, sensors, and actuators.
- Created detailed documentation for automation systems, including user manuals, and maintenance guides.
- Performed routine checks and troubleshooting to ensure automation systems are functioning correctly.
Education
MSc. - Masters in International Business Management
Anglia Ruskin University
UK05-2023
BE in Electrical And Electronics Engineering
Loyola Institute of Technology
India03-2018
Diploma - Cyber Security
West Lancashire College
UKSkills
- Patience & Positivity
- Communication & Listening
- CRM & Technical Skills
- Adaptability & Flexibility
- Data entry
- MS Office Tools
- Problem solving and Critical Thinking
- Customer Focus
- Time management and Multi-Tasking
- Project management
- Teamwork and cooperation
- PLC Ladder Program
- SCADA Systems
- Customer relationship management
Languages
English
Full Professional
Timeline
CUSTOMER RELATIONSHIP MANAGER
FIRST EASTERN COUNTIES
03.2022 - 08.2025
CUSTOMER COMPLIANCE MANAGER
WESTHAM SUPERMARKET
10.2021 - 03.2022
AUTOMATION ENGINEER
SIEMENS
03.2019 - 09.2021
MSc. - Masters in International Business Management
Anglia Ruskin University
BE in Electrical And Electronics Engineering
Loyola Institute of Technology
Diploma - Cyber Security
West Lancashire College