Adit Khatlawala
Toronto
Summary
Strategic and results-oriented Account Manager with over 5 years of experience driving growth, retention and operational efficiency across the food delivery, telecom, and CPG industries. Proven ability to manage large portfolios (600+ Accounts), develop high impact business strategies, leading cross-functional initiatives. Adept at data analysis, project management, and building strong merchant partnerships. Known for thriving in fast-paced, evolving environments and delivering customer-centric solutions and scaling new verticals. Currently based in Canada and actively seeking relocation to Dubai for new opportunities.
Overview
6
6
years of professional experience
Work History
INSIDE ACCOUNT MANAGER
Onstar , General Motors
08.2024 - Current
- Led and coach a team of inside sales representatives to drive Onstar subscription sales and revenue growth.
- Developed and implemented sales strategies to improve conversion rates and customer retention.
- Monitoring team performance, provided real-time feedback and conducting regular coaching sessions to enhance productivity.
- Analyzed sales data and KPIs to identify trends, optimize processes and achieve performance targets.
- Collaborating with cross-functional teams, including marketing and customer service, to align sales initiatives with company goals.
- Managing CRM systems like Salesforce, Global Advisor Applications and reporting tools to track sales activities, customer interactions and team performance.
- General Motors
B2B ACCOUNT MANAGER
Drextel Communications
03.2024 - 08.2024
- Managed vendor and dealer relationships, optimizing store performance across Freedom Mobile’s network.
- Implemented training programs and offered continuous support to improve sales capability.
- Regularly visit dealer locations to maintain strong relationships, address concerns, and identifying opportunities for upselling.
- Identifying and pursuing new potential locations for the Authorized prepaid dealer program to expand the network and supported expansion initiatives.
- Developing strategies to improve the performance of lower performing locations and upselling different product lines to existing network of dealers and vendors.
ACCOUNT MANAGER
Red bull Canada
05.2023 - 02.2024
- Company Overview: ON
- Manage products and relationships with the customer contacts for sale of Red bull products at assigned Red Bull Canada Distribution (RBCD) accounts.
- Determine current and ongoing product needs at accounts and look for ways to increase sales.
- Analyzed data to identify potential customers' needs, interests or concerns and develop effective marketing strategies.
- Generated and presented reports to senior management on account performance.
- Implemented account management processes to ensure delivery of quality service standards.
- Analyzed sales data to identify trends, opportunities and risks.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Managed a portfolio of 10 Strategic Key accounts by providing timely support and guidance.
- Highlighted new products and company promotions during sales pitches.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Increased market share of new product categories by 40%.
- Managed sales and client relations, increasing revenue by 30%.
TERRITORY ACCOUNT MANAGER
SkipTheDishes , JustEat-Takeaway
08.2021 - 04.2023
- Managed a portfolio of 600 + restaurant partners, delivering strategic insights and driving business growth through onboarding, integration, ongoing optimization and churn risk management.
- Led Quarterly business reviews, Campaign planning, and price negotiations to align partner performance with company objectives.
- Collaborated cross-functionally with operations, marketing and product teams to execute launches, feature rollouts, and menu optimizations.
- Utilized Salesforce, Tableau and Jira to analyze operational metrics, identify trends and drive merchant success.
- Achieved 40% increase in Average Order Value within assigned territory through various strategies.
- Enabled Partner restaurants to increase Average Daily Orders by 35% through Menu Optimizations, Data driven promotion placement and integrating technology in their daily operations.
SALES MANAGER | LEAD ADVISOR
Loblaw Companies
07.2020 - 08.2021
- Sales for Canada's largest wireless providers like Freedom, Rogers, Telus, Bell, Fido, Koodo, and Virgin.
- Establishing relationships with customers and providing them with the best possible solution to their wireless needs.
- Training and coaching of associates to make them more successful in their role.
- Inventory control and Management.
- Developing Strategic plans to achieve sales targets and operational goals.
- Brand ambassador for Telus/Koodo products for the organization.
- Assisted with the development of best-in-class solutions for internal and external customers.
- Troubleshooting and problem-solving of sales processes.
- Efficient Scheduling.
- Multi-tasking on a daily basis in terms of Sales as well as maintaining the operations standards outlined by the organization.
- Analyzing and reporting of Weekly sales numbers and trends.
- Cold calling prospective clients.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Achieved 251% Year over Year increase in sales in the region.
TEAM LEAD
Match Marketing Inc
01.2019 - 07.2020
- Sales for Rogers, Fido, Koodo, and Telus.
- Assisting in Inventory management.
- Assisting in Hiring and training.
- Maintaining operational excellence.
- Creating customer base and working towards achieving sales goals.
- Maintaining compliance.
- Leading the team for any loss prevention side of things.
- Cold calling prospective clients.
- Educated customers on special pricing opportunities and company offerings.
Education
POST GRADUATE CERTIFICATE - GLOBAL BUSINESS MANAGEMENT
Centennial College
08.2019
BACHELORS OF BUSINESS ADMINSTRATION - IT MANAGEMENT
Sardar Patel University
04.2017
Skills
- Customer retention
- Strategic Planning
- Technical Tools (Jira, Tableau, Salesforce)
- Data driven decision making
- Solution Based Selling
- Project management
- Cross-functional collaboration
- Partner Success
- Market Trends Analysis
- Business growth and retention
- Account retention
Nationality
Canadian Citizen
Timeline
INSIDE ACCOUNT MANAGER
Onstar , General Motors
08.2024 - Current
B2B ACCOUNT MANAGER
Drextel Communications
03.2024 - 08.2024
ACCOUNT MANAGER
Red bull Canada
05.2023 - 02.2024
TERRITORY ACCOUNT MANAGER
SkipTheDishes , JustEat-Takeaway
08.2021 - 04.2023
SALES MANAGER | LEAD ADVISOR
Loblaw Companies
07.2020 - 08.2021
TEAM LEAD
Match Marketing Inc
01.2019 - 07.2020
BACHELORS OF BUSINESS ADMINSTRATION - IT MANAGEMENT
Sardar Patel University
POST GRADUATE CERTIFICATE - GLOBAL BUSINESS MANAGEMENT
Centennial College
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