Adinan Yussif
Calgary,AB
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Credit Officer and Customer Service Representative
Micro Finance and Small Loans Centre
05.2023 - 08.2024
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Monitored loan accounts to ensure timely repayments and minimize default rates by 12%
- Assisted clients with inquiries regarding loan products and application processes.
- Handled and resolved customer complaints and escalated complex issues to appropriate departments.
Administrative Assistant February
Central Furniture Works
02.2021 - 05.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Identified and implemented cost-saving measures in office supplies procurement, resulting in a 15% budget reduction.
- Maintained inventory of office supplies and placed orders.
Administrative Assistant
Electoral Commission of Ghana Headquarters
09.2017 - 12.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Implemented new filing systems, reducing document retrieval time by 30%.
- Assisted with voter registration and provided information to the public.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Education
Bachelor of Arts - Communications
Jayee University College
Accra12-2017
Skills
- Database entry
- Communication and Interpersonal Skills
- Filing
- Customer and client relations
- Microsoft Word
- Scheduling
- Credit analysis
- Attention to Detail and Multi-tasking
Certification
- Certification in ACTI Fall Protection
- CPR/AED Certification
- First Aid Certification
Timeline
Credit Officer and Customer Service Representative
Micro Finance and Small Loans Centre
05.2023 - 08.2024
Administrative Assistant February
Central Furniture Works
02.2021 - 05.2023
Administrative Assistant
Electoral Commission of Ghana Headquarters
09.2017 - 12.2020
- Certification in ACTI Fall Protection
- CPR/AED Certification
- First Aid Certification
Bachelor of Arts - Communications
Jayee University College
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