Adilene Vargas
San Diego
Summary
Dynamic Auto Claims Representative at GEICO with expertise in claims investigations and conflict resolution. Proven track record of enhancing customer satisfaction through effective claims handling and clear communication. Adept at interpreting policies and managing sensitive situations, ensuring timely resolutions and accurate settlements in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Auto Claims Representative
GEICO
08.2024 - Current
- Managed auto insurance claims from initiation to resolution, ensuring customer satisfaction and timely processing
- Communicated with customers to gather details, assess damages, and determine claim eligibility
- Coordinated with repair shops and adjusters to process claims and ensure accurate settlements
- Provided clear explanations of policy coverage, claim procedures, and next steps to customers
- Maintained a high level of professionalism while handling sensitive situations and managing claim disputes
Customer Service Representative
SANDAG
Otay Mesa, San Diego
06.2024 - 08.2024
- Assisted customers with toll road violations, payments by plate, and managing their FasTrak accounts
- Provided excellent customer service, resolving issues and answering inquiries related to toll transactions
- Processed payments accurately and efficiently, ensuring a smooth customer experience
- Guided customers through account setup, billing inquiries, and payment options
Program Volunteer
Community Wraparound
05.2024 - 08.2024
- Participated in weekly meetings, providing support to at-risk youth and helping them stay out of gangs
- Engaged with kids in community events, such as suicide awareness campaigns and back-to-school backpack drives
- Organized and participated in activities like Padres games and small outings to build relationships and provide positive experiences
- Worked with youth who attended meetings as part of parole requirements and those who chose to continue by their own initiative
Education
Bachelor of Science - Criminal Justice
Point Loma Nazarene University
San Diego, CA05-2025
Associate of Science - Criminal Justice
Southwestern College
Chula Vista, CA05-2022
Skills
- Claims investigations
- Policy interpretation
- Customer service
- Claims handling
- Report writing
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Auto Claims Representative
GEICO
08.2024 - Current
Customer Service Representative
SANDAG
06.2024 - 08.2024
Program Volunteer
Community Wraparound
05.2024 - 08.2024
Bachelor of Science - Criminal Justice
Point Loma Nazarene University
Associate of Science - Criminal Justice
Southwestern College
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