Adilene Quintero
Lodi
Summary
Professional with strong administrative skills and resourceful experience that can be utilized to the fullest. Also, able to create a positive and productive work environment by communicating with other coworkers.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
South Bay Foundry
10.2023 - 08.2024
- Handled high volume calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Filter personal and sales emails accounts for purchase orders and any request.
- Enter purchase orders through Acumatica system and send confirmation email to customers.
- Schedule LTL pickups to deliver customer orders.
- Upload invoices per customer requests.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Typist Clerk
Lodi Unified School District
10.2018 - 04.2019
- Served as liaison between parents and students.
- Increased office efficiency by promptly typing correspondence, reports, and other documents as required.
- Eased workload for supervisors by taking on additional typing tasks during peak periods or staff absences.
- Verify daily attendance of students for each class period.
Accounting Clerk
Sac Profloors
02.2014 - 08.2017
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Assisted in payroll processing tasks such as timesheet validation,
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Temporary Office Administrator
American River Flood Control District
08.2016 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, payroll, and other administrative functions.
- Used Quickbooks for accounts payables/receivables.
- Record minutes for monthly meeting with board members and the public.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
High School Diploma -
Tokay High School
Lodi, CA05-2010
Skills
- Customer service
- Bilingual - English and Spanish
- Communication
- Proficient in Microsoft
- Problem resolution
Timeline
Customer Service Representative
South Bay Foundry
10.2023 - 08.2024
Typist Clerk
Lodi Unified School District
10.2018 - 04.2019
Temporary Office Administrator
American River Flood Control District
08.2016 - 11.2016
Accounting Clerk
Sac Profloors
02.2014 - 08.2017
High School Diploma -
Tokay High School
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