ADILENE CISNEROS LOPEZ
Chino
Summary
Customer Care Associate experienced with leading teams to consistently high performance. Utilizes strategic problem-solving and effective communication to enhance customer satisfaction. Track record of fostering collaborative work environment and achieving results through strong leadership and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Customer Care Team Lead
Renewal by Andersen
02.2025 - 12.2025
- Led customer care team to enhance service quality and efficiency.
- Developed training programs for new hires, improving onboarding effectiveness.
- Implemented process improvements that reduced response times by streamlining workflows.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
- Managed escalated issues with professionalism, ensuring resolution aligned with company policies and values.
Receptionist/Store Clerk
KOA Campgrounds
04.2024 - 04.2025
- Answered phone promptly and directed incoming calls to correct offices
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Cafe Manager
Copa Vida Cafe
05.2022 - 06.2024
- Delivered excellent customer service experiences by addressing concerns promptly and professionally
- Trained Cafe Employees to exceed customers’ expectations and provide superior service
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout cafe
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed
Cashier
Weinerschnitzel
05.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash and credit card transactions with excellent accuracy levels
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA06.2021
Skills
- Time management
- Customer service
- Multitasking and organization
- Inbound customer service
- Adaptability and flexibility
- Verbal and written communication
Timeline
Customer Care Team Lead
Renewal by Andersen
02.2025 - 12.2025
Receptionist/Store Clerk
KOA Campgrounds
04.2024 - 04.2025
Cafe Manager
Copa Vida Cafe
05.2022 - 06.2024
Cashier
Weinerschnitzel
05.2020 - 10.2021
High School Diploma -
Don Antonio Lugo High School