Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adila Sitotaw

Toronto,ON

Summary

Reliable, energetic and resourceful. Well suited for both individual and team oriented tasks. Successful at engaging customers in a helpful and effective manner. Passionate about organization and being productive. Aiming to use my proven customer services, communication, and fast-learning skills to effectively fill the position. I can add value to your organization by always ensuring your customers and clients receive the best services possible, and therefore fostering a beneficial relationship between the business and its clients.

Overview

7
7
years of professional experience

Work History

Sales Associate

The Hudson's Bay
03.2024 - 05.2025
  • Sold on average 20 beauty products daily just from my own demonstrations and friendly and helpful skills.
  • Was one of the only 15% of staff to be chosen for the final week's of the company's closure because of my nightly initiative and positive attitude.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Makeup Artist / Store Manager

Sephora
06.2022 - 01.2024
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Help drive sales up by 15% by offering excellent product knowledge and up to date information about makeup trends.
  • Planned weekly schedules and make accommodations where necessary to ensure store is adequately staffed at all times.

Billingclerk

RBC Royal Bank
01.2021 - 03.2022
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Ensured that clients get the absolute best customer service experience.
  • Ensured that billing invoices are prepared in an accurate and timely manner.
  • Used data entry skills to accurately document and input statements.
  • Worked directly with customers regarding their accounts in friendly and professional manner with 98% satisfaction rate.
  • Handled all accounts with efficiency using excellent organizational skills and math knowledge.
  • Sent out various emails to clients in a professional and timely manner.
  • Worked with accounting clerks to help ensure financial accounts are in order.

Math Tutor

Self-employed
08.2018 - 12.2021
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Improved students' results by up to 90% in final results.
  • Changed 60% of my students from hating to enjoying learning math.
  • Supported students with helpful study habits and exam strategies.
  • After Covid, I was able to use zoom on 80% of my clients before the outbreak, and increased my number of clients by 200% just with a word-of-mouth.
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Tutored 9 students per week in private sessions using detailed lesson plans.
  • Created special handouts, study guides and enrichment materials to English materials to increase student knowledge.

Call Center Agent

Empire AR Management Inc.
01.2021 - 10.2021
  • Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.
  • Awarded as employee of the month for 2 months in a row.
  • Memorized the company customer services script to answer customer concerns efficiently and increase upsells.
  • Achieved customer satisfaction rating of 95% within 6 months exceeding company target.

Education

Bachelor Of Commerce - Personal Finance Planning

George Brown College
Toronto, ON

Skills

  • Exceptional communication skills
  • Proficient in the use of all Microsoft Office applications and a typing speed of 68WPM
  • Able to use MRI, quickbooks and Yardi software
  • Strong collaborator who always put the needs of a team first

Timeline

Sales Associate

The Hudson's Bay
03.2024 - 05.2025

Makeup Artist / Store Manager

Sephora
06.2022 - 01.2024

Billingclerk

RBC Royal Bank
01.2021 - 03.2022

Call Center Agent

Empire AR Management Inc.
01.2021 - 10.2021

Math Tutor

Self-employed
08.2018 - 12.2021

Bachelor Of Commerce - Personal Finance Planning

George Brown College

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Adila Sitotaw