ADIL HEBABOU

- Managed collections and customer inquiries, ensuring efficient resolution of issues and swift payments.
- Delivered excellent customer service with a focus on addressing and resolving customer needs on the first contact.
- Supported both residential and mobility clients by providing fast, relevant service and product recommendations.

- Specialized in saving customers who were considering leaving Bell Canada for international competitors, offering targeted solutions to retain them with the company.
- Consistently met and exceeded retention and sales targets by quickly identifying customer needs and providing tailored retention offers.
- Promoted Bell Canada’s residential services, driving increased sales and ensuring customers stayed within the company's ecosystem.
- Focused on delivering fast, impactful solutions to enhance customer satisfaction and retention without requiring long-term engagement.

- Successfully promoted major consumer brands, driving sales through direct customer engagement at events and promotions.
- Consistently exceeded sales targets by quickly connecting with customers and demonstrating product value in a short timeframe.

- Provided technical support to customers, efficiently troubleshooting issues and delivering quick solutions to restore service.
- Enhanced customer satisfaction by focusing on fast problem resolution and clear communication.