Summary
Overview
Work History
Education
Skills
Timeline
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Adiba Siraj

Winnipeg,Canada

Summary

Results-driven administrative and coordination professional with expertise in database management, client relations, and high-volume workload organization. Skilled in document preparation, scheduling, and package coordination with strong attention to detail. Committed to fostering collaborative environments and delivering exceptional service through innovative solutions and quality-focused processes.

Overview

6
6
years of professional experience

Work History

Customer Solution Specialist

Rogers Communications
03.2023 - 01.2025
  • Managed multiple tasks and adhere to strict deadlines in a high-pressure high-volume client inquiries, resolving billing issues, plan upgrades, upselling and ensuring proper departmental routing, while maintaining a 90%+ customer retention rate and achieving 100% satisfaction on monthly customer service surveys.
  • Provided clear instructions through verbal and written communication skills for clear and effective feedback, explaining procedure to clients.
  • Consistently met 100% of weekly KPI targets and increased sales retention by 15% through strategic coaching, personalized service, and effective use of Oracle BI for payroll and Salesforce for tracking marketing activities and generating reports.
  • Leveraged soft wares Genesys, ICM/ Maestro, Oneview and internal tools to efficiently resolve client concerns, consulting with coaches as needed, while building strong customer rapport to enhance loyalty and satisfaction.
  • Demonstrated exceptional multitasking, organizational, meeting deadlines and time management skills, balancing independent work with team collaboration, and maintaining proficiency in Outlook, Word, Excel, and MS Teams.
  • Developed strong accuracy in typing and data entry, ensuring precision in all client interactions and administrative tasks

Supervisor

The Shoe Company
01.2023 - 05.2023
  • Scheduled associates weekly using Kronos and updated payroll systems.
  • Authorized payments and validated online/web orders maintaining spreadsheet tracking.
  • Resolved client complaints and supply shortages.
  • Executed keyholder duties, including opening/closing and staff support.
  • Led a 10-member team, increasing sales by 4.2%.
  • Prepared annual budgets in collaboration with sales
  • And finance teams.
  • Created Salesforce dashboards with charts and metrics for business insights.
  • Managed payroll, inventory, shift coverage, and vendor contracts.
  • Maintained vendor relationships and supplier agreements.

Sales Associate

Winners (TJX Companies Canada)
10.2018 - 12.2021
  • Resolved client concerns and managed high-volume calls while executing and validating $10,000+ in transactions with accuracy.
  • Maintained sales records through journal data entry and supported the sales cycle, ensuring seamless operations.
  • Developed a QA program for performance reviews and forecasted product prices for Winter 2020 using Excel.
  • Handled returns, exchanges, and promotions, achieving top customer satisfaction scores and exceeding sales targets by 15-20%.
  • Negotiated repair pricing policies and assessed liability while collaborating with coordinators.
  • Trained and mentored new hires, including cashiers and key-holders, to build a skilled front-end team.

Education

Bachelor of Arts - Major: English | Minor: Business Management

University of Manitoba
Winnipeg, MB
05.2021

Skills

  • CRM software proficiency
  • POS systems expert
  • Reporting and documentation
  • Spreadsheet tracking
  • Database maintenance

Timeline

Customer Solution Specialist

Rogers Communications
03.2023 - 01.2025

Supervisor

The Shoe Company
01.2023 - 05.2023

Sales Associate

Winners (TJX Companies Canada)
10.2018 - 12.2021

Bachelor of Arts - Major: English | Minor: Business Management

University of Manitoba

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Adiba Siraj