Adiba Omi
Montreal,QC
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multitasking in a fast-paced environment. Proven ability to work collaboratively with teams to achieve personal and business goals. Known for effectively resolving escalated customer support issues and providing exceptional service.
Overview
1
1
year of professional experience
Work History
Warehouse Associate
Altitude Sports
Montreal, Quebec
06.2024 - 09.2024
- Data entry, Customer refund processing, Customer problems solution via email, Pick and pack customer order, Scanning item and put the right information on the system, Shipping, Receiving, Stock items, Qc processing, Flexible with word and excel, Pick and pack customer return boxes, Clean the returned product
Customer Service Representative
SE Telecommunications
Toronto, Ontario
02.2024 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Purple Sales
Toronto, Ontario
09.2023 - 04.2024
- Greeting customers and processing transactions, Handled all customer complaints professionally, putting customers satisfaction first, Answering calls, Account management
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Post Graduation Diploma - Mobile Application Development
Canadore College
Scarborough, Ontario04.2024
Bachelor’s Degree - Computer Science
Metropolitan University
Sylhet, Bangladesh08.2018
Skills
- Positive attitude
- Fluent in English
- Exceptional ability to stay attentive when dealing with customers
- Hard working
- Patient
- Customer Relationship Management
- Call Control
- Quality Assurance
- Communicating with clients
- Providing customer support
- Can work effectively in a fast-paced environment
- Strong attention to detail
- Fast learner
- Great active listening skills
- Highly organized
- Time management skills
References
Reference available upon request
Timeline
Warehouse Associate
Altitude Sports
06.2024 - 09.2024
Customer Service Representative
SE Telecommunications
02.2024 - 05.2024
Customer Service Representative
Purple Sales
09.2023 - 04.2024
Post Graduation Diploma - Mobile Application Development
Canadore College
Bachelor’s Degree - Computer Science
Metropolitan University
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