ADIBA NOWRRIN
CIBC
Montreal,QC
3
years of professional experience
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Fraud & Disputes - Customer Service Representative
1 Year 8 Months- Reviewed credit card transactions and engaged clients to identify suspected fraud versus non-fraud disputes.
- Documented transaction details and categorized claims following banking procedures to ensure compliance.
- Processed claims using internal systems and followed system-generated decisions.
- Communicated claim outcomes and investigation timelines to clients, outlining next steps for resolution.
- Coordinated with internal teams and followed case progress.
Cashier - Lab Department
5 Months- Coordinated client checkouts and medication deliveries, ensuring accuracy and care to enhance client satisfaction.
- Balanced cash drawer accurately at end of shifts. and sorted undelivered orders before closing cash.
- Ensured client records were updated.
- Provided calm support to clients in distress, fostering a positive experience during challenging interactions.
Education
High School Diploma
Bachelor of Arts - Sociology
Skills
Fraud investigation
Claim negotiation
Regulatory compliance
Proficient in Word
Excel
and typing.
Customer service
Effective communication
Bilingual communication
Multitasking
Works under pressure
Conflict resolution expertise
Conflict resolution
Calm demeanor
Patient
fast learner
and detail oriented.
Regulatory compliance
Timeline
Fraud & Disputes - Customer Service Representative
CIBC
09.2022 - 05.2024Read More
Cashier - Lab Department
Jean Coutu
04.2021 - 09.2021Read More
F.A.C.E. Secondary School
High School Diploma
Read More
Concordia University
Bachelor of Arts from Sociology
Read More