Adib Mohammad Mahin
Sales and customer service
Scarborough,Canada
Summary
Experienced and customer-focused professional with solid background in sales and customer service. Capable of building strong client relationships and increasing customer satisfaction through tailored communication and problem-solving skills. Committed to driving sales growth by understanding customer needs and delivering exceptional service. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
Work history
Sales and customer service representative
Shwapno Super Market
Dhaka, Bangladesh
09.2022 - 06.2024
- Sales & Advertising: Initial approach to increase sales by 20% of whole month of the store by marketing in both online & offline through advertising various discount and newly stocked products upholding product quality.
- Established strong relationships with customers, enhancing brand loyalty.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Updated customer and stock databases with accurate and current information.
Crew Member
KFC Dhanmondi Branch
Dhaka
03.2021 - 04.2022
- Achieved excellent customer service by greeting customers and meeting quality expectations. Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
Education
College Diploma in Software Engineering Technician - Information Technology
Centennial College - Progress Campus
Toronto, Ontario 09.2024 -
Higher Secondary Certificate - HSC -
Udayan Higher Secondary School & College
Dhaka, Bangladesh 01.2020 - 12.2022
Skills
- Customer service & relationship building
- Retails and Sales
- Food & beverage preparation
- Order processing with communication proficiency
- Cash handling
- Management & Leadership
- Microsoft Office (Word, PowerPoint, Excel, Office)
- Adobe (Photoshop, Illustrator, Premiere )
- Digital Marketing
- Website Development
Languages
English
Advanced
Bangla
Native
Hindi
Upper intermediate
Availability
- Tuesday, Saturday, Sunday : Anytime.
- Wednesday, Thursday : 1:00pm-12:00pm.
- Monday, Friday : 4:00pm-12:00pm.
Timeline
College Diploma in Software Engineering Technician - Information Technology
Centennial College - Progress Campus
09.2024 -
Sales and customer service representative
Shwapno Super Market
09.2022 - 06.2024
Crew Member
KFC Dhanmondi Branch
03.2021 - 04.2022
Higher Secondary Certificate - HSC -
Udayan Higher Secondary School & College
01.2020 - 12.2022
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