Adib Hliba
Québec
Summary
Bilingual (French and English) professional with strong experience in risk analysis, fraud management, and customer relations in the financial sector. Currently a Fraud Analyst at RBC, aiming to transition into an asset management and corporate finance role. Strong analytical skills, problem-solving abilities, and regulatory compliance expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Fraud Analyst
RBC Royal Bank
01.2022 - Current
- Analyzed suspicious transactions and identified fraudulent activities to protect RBC clients.
- Applied risk management policies to minimize financial losses and ensure compliance with banking regulations.
- Collaborated with internal teams to improve fraud detection systems.
- Provided training and assistance to clients on fraud prevention and banking security.
Bilingual Claims Service Ambassador
Wawanesa Insurance
02.2021 - 12.2021
- Managed inbound calls and opened auto and property insurance claims.
- Analyzed claim requests to ensure compliance with policies and procedures.
- Coordinated with adjusters, repair shops, and other partners to efficiently process claims.
Bilingual Client Relations Specialist
Canada Life
09.2019 - 01.2021
- Processed and resolved inquiries related to health, dental, and drug insurance.
- Assisted policyholders and healthcare providers with reimbursements and administrative procedures.
- Actively participated in ongoing training programs to stay updated on industry developments.
Education
BBA - Finance
Université De Laval
Québec, QC04-2027
Business Administration
Université De Saint-Boniface
Winnipeg, MB06.2019
Skills
- Analytical Skills
- Regulatory Compliance
- Bilingual Communication
- Customer Service & Communication
- Team collaboration
Certification
First Aid Responder.
Volunteering
Accueil Francophone: - Winnipeg, MB : Welcoming new refugees.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Bilingual Fraud Analyst
RBC Royal Bank
01.2022 - Current
Bilingual Claims Service Ambassador
Wawanesa Insurance
02.2021 - 12.2021
Bilingual Client Relations Specialist
Canada Life
09.2019 - 01.2021
BBA - Finance
Université De Laval
Business Administration
Université De Saint-Boniface
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