Adib Hliba
Québec
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bilingual Fraud Analyst
Royal Bank of Canada
01.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Evaluated customer data to identify and prevent fraudulent activities.
Bilingual Life Service Representative
Wawanesa Life
01.2021 - 12.2022
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Verified and updated customer contact details in Pass & Cics to build and maintain accurate customer database.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Coordinated with contracting department to resolve payer issues.
- Modified, updated and processed existing policies.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums, and refunds.
Education
BBA - Finance
Université De Laval
Laval, QC12.2026
University Diploma - Business Administration
Université De Saint-Boniface
Winnipeg, MB05.2019
Skills
- Detection models
- Fraud detection
- Procedure review
- Data analysis
- Decision Making
- Effective communication
Languages
French
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual
Timeline
Bilingual Fraud Analyst
Royal Bank of Canada
01.2022 - Current
Bilingual Life Service Representative
Wawanesa Life
01.2021 - 12.2022
BBA - Finance
Université De Laval
University Diploma - Business Administration
Université De Saint-Boniface
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