Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adiam Tesfaye

Calgary,AB

Summary

Enthusiastic and results-driven retail professional with experience in customer-facing roles across fashion, tech, and grocery sectors. Proven ability to exceed sales targets, deliver excellent service, and support team goals. Adept at visual merchandising, client relations, and cross-selling in fast-paced retail environments. Passionate about fashion and committed to enhancing customer satisfaction. Strong communicator with a friendly, professional demeanor, well-suited for front desk reception roles. Adept at creating positive first impressions, managing multi-line phone systems, and maintaining organized front-office operations.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Rogers Communications
04.2025 - Current
  • Surpassed monthly sales targets by 130% within first three months through trust-based client engagement and customized solutions.
  • Resolved technical and billing concerns with a 90% first-call resolution rate, enhancing customer loyalty.
  • Leveraged CRM tools to manage customer data and follow-ups, improving satisfaction scores by 15%.
  • Supported team operations and adapted across departments to meet high-volume service demands.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Front Desk Receptionist

Evergreen Rehabilitation Facility
10.2024 - 04.2025
  • Greeted and checked in 40+ patients daily, managing scheduling and intake forms to ensure seamless clinic flow.
  • Answered multi-line phones, coordinated appointments, and followed up with clients regarding treatment plans.
  • Maintained accurate records using clinic management software, ensuring compliance with privacy regulations.
  • Supported physiotherapists and chiropractors with admin tasks while creating a welcoming environment.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Retail Sales Associate

Urban Threads Apparel
05.2024 - 09.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Delivered personalized fashion advice to over 30 customers daily, increasing repeat business and brand loyalty.
  • Boosted monthly sales by 25% by promoting seasonal promotions and customer loyalty programs.
  • Curated visually appealing displays aligned with fashion trends, elevating shopper engagement.
  • Trained and mentored two new associates, demonstrating leadership and knowledge-sharing.

Education

BBA -

Thompson Rivers University
Kamloops, None
06-2028

Skills

  • Customer Service & Relationship Building
  • POS Systems & Cash Handling (NCR, Shopify POS)
  • Visual Merchandising & Display Management
  • Upselling & Cross-Selling Techniques
  • Team Collaboration & Leadership Support
  • Active listening
  • Conflict Resolution & Problem Solving
  • Fashion Trend Awareness & Styling Advice
  • CRM Tools & Client Follow-ups

Languages

French
Elementary
English
Full Professional

Timeline

Customer Service Representative

Rogers Communications
04.2025 - Current

Front Desk Receptionist

Evergreen Rehabilitation Facility
10.2024 - 04.2025

Retail Sales Associate

Urban Threads Apparel
05.2024 - 09.2024

BBA -

Thompson Rivers University

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Adiam Tesfaye