Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Gap In Employment
Timeline
Generic

ADITA SKINNER

Niagara Falls,Canada

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Marketing Analyst / Specialist

Accenture Inc.
Niagara Falls, ON
09.2023 - Current
  • Directed data-driven meetings with Marketing Directors from Fortune 500 companies, leveraging Meta Platforms tools and Salesforce CRM dashboards to analyze customer behavior, marketing effectiveness, and sales pipeline trends, driving actionable insights and strategy alignment
  • Achieved an average client satisfaction score of 95.7% by consistently delivering high-value insights during meetings, ensuring mutual success for both clients and Accenture
  • Leveraged Tableau and Power BI to analyze CRM-driven insights, identifying trends and recommending process optimizations that improved customer retention by 35%
  • Led cross-functional teams across marketing, product, and customer support to align service delivery with business needs, ensuring operational efficiency
  • Applied expertise to rapidly identify and solve complex problems, leveraging a data-driven approach to assess success, understand technical details, and provide clients with clear, actionable recommendations for improvement
  • Develop and maintain Strategic Account Plans with clients, defining and tracking retention and growth KPIs, ensuring alignment with business objectives and long-term customer success through data-driven strategies

General Store Manager

MIKASA Intl. Ltd.
01.2012 - 03.2016
  • Spearheaded strategic growth initiatives – led revenue-driven strategies that boosted sales by 45%, exceeding monthly targets by $150,000, and strengthening the company’s market leadership in the lighting industry.
  • Developed high-performing teams – applied Agile methodologies to enhance team efficiency, driving a 40% increase in employee engagement, and a 130% rise in productivity, fostering a culture of collaboration and innovation.
  • Expanded Market Presence and Brand Visibility – Launched strategic market expansion initiatives, increasing the already existing customer base by 25%, driving brand visibility by 40%, and generating an additional $2.5 million in annual revenue through new market penetration.
  • Coordinated training and coaching for new hires, ensuring staff were equipped with product knowledge and service standards.
  • Supervised daily operations, provided leadership to staff, and ensured service levels met business needs while driving operational efficiency.

Operations and Delivery Lead

Lighting Plus Enterprises Ltd.
04.2009 - 12.2011
  • Negotiated multi-year contracts with key suppliers, reducing procurement costs by 12%, and improving delivery reliability, resulting in $4.5M in savings over three years.
  • Analyzed historical sales data and market trends to adjust stock levels, reducing excess inventory by 25%, and improving inventory turnover by 15%, leading to $3M in cost savings annually.
  • Led the transition from manual inventory tracking to barcode-based systems, improving inventory accuracy from 85% to 95%, and reducing inventory discrepancies by 15%.
  • Collaborated closely with suppliers and internal teams to optimize lead times, reducing replenishment cycle time by 18%, and ensuring stock levels met demand.

Customer Service Manager (CSM)

MIKASA Intl. Ltd.
07.2007 - 03.2009

Education

Asc. Diploma - Business Management & Administration, Qualitative & Quantative Research Methodologies, Business Communication, Accounting, Economics

SBCS

High School Diploma -

Upper Level Educational Private Inst.

Skills

  • Account Management
  • Analytical and organizational skills
  • Customer Experience Optimization
  • Customer Service and Call Center Expertise
  • Cross-Functional Collaboration
  • CRM Administration and Business Processes
  • Data-Driven Decision Making
  • Digital Marketing Analysis
  • Leadership and team management
  • Marketing Automation and CRM Optimization
  • Project Management and Process Improvement
  • Product knowledge and technical expertise
  • Relationship Building and Stakeholder Management
  • Performance Monitoring and Quality Assurance

Certification

  • Technology Quotient (TQ), Accenture, 2025
  • META Certified Media Planning Professional, Meta Platforms, 2024
  • META Certified Digital Marketing Associate, Meta Platforms, 2024
  • Agile Project Management, Google via Coursera, 06/01/23
  • Building a Product Roadmap with Aha!, Coursera, 07/01/23

References

Available upon request

Gap In Employment

FULL TIME PARENT, 03/01/16, 09/01/23

Timeline

Marketing Analyst / Specialist

Accenture Inc.
09.2023 - Current

General Store Manager

MIKASA Intl. Ltd.
01.2012 - 03.2016

Operations and Delivery Lead

Lighting Plus Enterprises Ltd.
04.2009 - 12.2011

Customer Service Manager (CSM)

MIKASA Intl. Ltd.
07.2007 - 03.2009

Asc. Diploma - Business Management & Administration, Qualitative & Quantative Research Methodologies, Business Communication, Accounting, Economics

SBCS

High School Diploma -

Upper Level Educational Private Inst.

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ADITA SKINNER