Adhvait Jadav
Kamloops,BC
Summary
Ambitious, Talented and career-focused job seeker with proven track record of being excellent at Sales, Digital marketing, Customer service, and Campaign management, anxious to obtain a technical position to help launch career while achieving company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Marketing /Technical Support
Raven Reads
Kamloops, BC
02.2023 - 09.2023
- Managed multiple Shopify websites for Raven Reads, ensuring smooth operations and an enhanced online shopping experience
- Used web programming software and knowledge of HTML and XML to develop transactional web applications.
- Developed and implemented an AI chatbot for the website, streamlining customer interactions and improving overall user experience
- Identified and resolved loopholes in the recharge payments app whilst supporting customers with online billing, access and account issues.
- Started social media campaigns and analyzed metrics to capture trends and opportunities on X, Instagram and Facebook gaining a substantial growth to the following.
- Assisted customers with various types of technical issues via email (Zendesk), live chat and telephone.
- Resolved a huge backlog of support tickets following major system malfunction.
- Tracked progress of campaigns using tools like Google Analytics and Adobe Creative Suite.
- Optimized text, graphics or multimedia assets for SEO or display and usability on internet-connected devices.
Administrative Assistant
Fastfrate
Port Coquitlam, BC
09.2022 - 12.2022
- Managed inbound/outbound calling and +500 emails a day prioritizing and responding accordingly.
- Used complicated systems like NXVIEW, FASTNET and MS EXCEL daily with high efficiency and productivity.
- Extracted data from huge excel files to narrow down important information using it to answer customers' queries and finding their lost freight.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Completed data entering duties for large files and made sure the drivers get their paperwork on time to prevent shipping delays.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated appointments, meetings and conferences.
Store Sales Manager
The Mobile Shop
Burnaby , BC
03.2022 - 09.2022
- Executed an outbound calling strategy to warm leads, leading to a close rate of 48% which exceeded expectations by 70%
- Driving sales strategically whilst building genuine loyalty with customers and competing with every other store in Metrotown shopping mall by coaching the team
- Increased the year over sales by 17% compared to the previous year resulting in $390,000 in retention revenue and increased google ratings by 1 star overall
- Scheduled, mentored, and coached 6 employees to Sell, Upsell, learn operation tasks and run the POS system efficiently leading to their personal growth.
- Maintained up-to-date knowledge of sales strategies and product offerings, leading to $29,000 in up-sell revenue
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Sales Associate
Glentel Wireless
Kamloops, BC
02.2021 - 02.2022
- Completing sales of mobile phones and plans of 6 different national carriers from start to finish, answering customer questions and resolving queries while building customer base
- Received Penguin award for closing the most small-business sales (19) in the month of July and reaching 100 phone sales overall (Highest in BC)
- Demonstrated excellent learning abilities with a proven track record of consistent success in all areas including CTN (phone) sales, warranties, accessories whilst building strong rapport
- Maintained all covid protocols, made sure the team is following them and still hit the monthly targets by deriving effective strategies
- Maintaining knowledge of the latest tech by enrolling myself into work based online classes
- Made real connections by converting a sales chat into a personally customized experience
- Brainstormed Ideas by hosting team meetings on zoom and teams.
Education
Bachelor of Computing Science -
Thompson Rivers University
Kamloops, BC01-2025
Associates of Commerce and Business Administration -
Thompson Rivers University
Kamloops, BC01-2022
Skills
- A/B Testing
- B2B and B2C Marketing
- PPC/SEM and SEO
- Debugging, Coding and Programming
- JavaScript, SQL, C, HTML, Ruby
- Data, Web, Google Analytics, Google Ad's
- Shopify, WIX, Asana, Recharge and Slack
- Customer Relationship Management (CRM)
- Email Marketing, Ad Targeting and Social Media Marketing
- Test Automation and Technical Consulting
- Spreadsheet, Teams, MS office 360
- Problem solving and Leadership
- Adaptability and Teamwork
- Organizational and Critical thinking
- Customer Service and Tech Support
References
- Shelby Wilson- Berg - 250-299-9242 (Manager at Glentel)
- Jimmy Fung - 778-873-5999 (District Manager at The Mobile Shop)
- Victoria Rabbit - 778-586-8303 (Operations Manager at Raven Reads)
Languages
English
Native/ Bilingual
Spanish
Limited
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Certification
- Google Data Analytics (ongoing)
- Google Digital Marketing & E-Commerce (ongoing)
- Typing Certificate - 156 wpm
Accomplishments
- Penguin (Salesman of the month) award.
- Youngest seller of the year award.
Timeline
Digital Marketing /Technical Support
Raven Reads
02.2023 - 09.2023
Administrative Assistant
Fastfrate
09.2022 - 12.2022
Store Sales Manager
The Mobile Shop
03.2022 - 09.2022
Sales Associate
Glentel Wireless
02.2021 - 02.2022
Bachelor of Computing Science -
Thompson Rivers University
Associates of Commerce and Business Administration -
Thompson Rivers University
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