Adhith Pullanikkal Suresh Babu
Etobicoke,ON
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Machine Operator
Cooper-Standard Automotive
02.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Customer Service Desk Associate
Walmart
11.2022 - 02.2024
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
Customer Service Representative
Wendys Restaurant
05.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Post Graduate Diploma - Construction Project Management
Fanshawe College of Applied Arts And Technology
London01-2023
Bachelor in Techonology - Civil Engineering
Thejus Engineering College
Kerala,India04-2017
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Teamwork and collaboration
- Computer skills
- Technical knowledge
Languages
English
Timeline
Machine Operator
Cooper-Standard Automotive
02.2024 - Current
Customer Service Desk Associate
Walmart
11.2022 - 02.2024
Customer Service Representative
Wendys Restaurant
05.2022 - 10.2022
Post Graduate Diploma - Construction Project Management
Fanshawe College of Applied Arts And Technology
Bachelor in Techonology - Civil Engineering
Thejus Engineering College
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