Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adhith Pullanikkal Suresh Babu

Etobicoke,ON

Summary


Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Machine Operator

Cooper-Standard Automotive
02.2024 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Customer Service Desk Associate

Walmart
11.2022 - 02.2024
  • Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.

Customer Service Representative

Wendys Restaurant
05.2022 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Post Graduate Diploma - Construction Project Management

Fanshawe College of Applied Arts And Technology
London
01-2023

Bachelor in Techonology - Civil Engineering

Thejus Engineering College
Kerala,India
04-2017

Skills

  • Strong work ethic
  • Good communication
  • Attention to detail

  • Teamwork and collaboration
  • Computer skills
  • Technical knowledge

Languages

English

Timeline

Machine Operator

Cooper-Standard Automotive
02.2024 - Current

Customer Service Desk Associate

Walmart
11.2022 - 02.2024

Customer Service Representative

Wendys Restaurant
05.2022 - 10.2022

Post Graduate Diploma - Construction Project Management

Fanshawe College of Applied Arts And Technology

Bachelor in Techonology - Civil Engineering

Thejus Engineering College
Adhith Pullanikkal Suresh Babu