Adhil Shaji
Kelowna,BC
Summary
Accomplished individual in managerial roles and adept in customer service and strategic thinking. With over 10 years experience, spearheaded initiatives that significantly enhanced team efficiency and client satisfaction. Skilled in multitasking and organization, led a 15-person team to exceed performance targets. Expert in relationship management, achieving notable cost savings and revenue growth through innovative solutions.
Overview
11
11
years of professional experience
Work History
Store Manager
Lavender Textiles
01.2023 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Manager
Maestro Printing Press
07.2017 - 12.2022
- Managed and motivated team of 15 people to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Sales Manager
Maestro Printing Press
11.2015 - 10.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated business by implementing practical networking techniques.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Accountant
Lavender Textiles
12.2013 - 08.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reduced financial risks by implementing robust internal controls and monitoring mechanisms.
- Contributed to enhanced revenue growth by analyzing revenue streams and identifying underperforming areas.
Education
Bachelor of Commerce - Computer Application
St. Berchman's College, MG University
Changanacherry, India06-2013
Skills
- Customer service and relations
- Multitasking and organization
- Team leadership
- Strategic thinker
- Root-cause analysis
- Verbal and written communication
- Relationship building and management
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Store Manager
Lavender Textiles
01.2023 - 12.2024
Manager
Maestro Printing Press
07.2017 - 12.2022
Sales Manager
Maestro Printing Press
11.2015 - 10.2016
Accountant
Lavender Textiles
12.2013 - 08.2015
Bachelor of Commerce - Computer Application
St. Berchman's College, MG University
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