Adhij Sharma
Toronto
Summary
Strong work ethics with remarkable customer handing skills. Excellent communication skills in written and verbal both. Remarkable patience with reliability and responsibility. Exceptional organizational skills and strong attention to detail, along with great leadership skills portraying a high level of opportunity in an atmosphere where I can make a difference.
Overview
4
4
years of professional experience
Work History
Business Intelligence Reporting Analyst
FGF Brands
09.2023 - 12.2024
- Conducted in-depth analysis of customer profiles, transactions, and financial history to identify credit history, aligning with the role's focus on data analysis.
- Maintained a high level of vigilance and attention to detail regarding customer payments and data integrity standards, ensuring accurate reporting.
- Acted as a dedicated advocate for customers, addressing their concerns with professionalism and empathy to ensure a positive experience.
- Collaborated with cross-functional teams to gather requirements and identify key performance indicators (KPIs) for reporting purposes, showcasing teamwork and analytical skills.
- Developed and maintained dashboards using Power BI to communicate findings effectively to stakeholders, demonstrating proficiency in data visualization and reporting techniques.
- Participated in training sessions and workshops to enhance skills in data analysis, visualization, and reporting techniques, highlighting a commitment to learning and professional growth within the field of business intelligence and analytics.
Customer Representative
Shoppers Drugmart
02.2023 - 08.2023
- Provided exceptional customer service by assisting customers with inquiries, product recommendations, and purchases, aligning with the company's commitment to customer care.
- Processed transactions accurately and efficiently at the checkout counter, ensuring a seamless shopping experience for customers.
- Addressed customer concerns and resolved issues in a timely and professional manner, maintaining customer satisfaction and loyalty.
- Managed incoming calls and inquiries, providing information about store products, services, and promotions to customers.
- Collaborated with pharmacy staff to facilitate prescription pickups and address customer medication inquiries, demonstrating teamwork and cross-functional cooperation.
- Maintained a clean and organized store environment, including stocking shelves, organizing displays, and ensuring adherence to company standards for cleanliness and safety.
Sales Associate
Marks, Devonshire Mall
09.2022 - 01.2023
- Connect with customers to identify solutions that cater to their needs and add value.
- Responding to store calls and resolving their queries.
- Clearing and arranging stocks while maintaining current pricing, signage, promotional planners, ad set-ups, and displays.
- Helping with store pickups on online orders.
- Enlightening customers about the different products in store.
Customer Service Representative
HDFC Bank
03.2021 - 05.2022
- Consistently achieved an exceptional 95% Employee Satisfaction (ESAT) score and maintained a 98% Quality rating, showcasing a dedication to providing top-notch service.
- Handled 50-60 inbound and outbound customer calls regarding various financial inquiries, including account balances, transaction details, and payment arrangements while maintaining a low Average Handling Time.
- Utilized effective communication skills to maintain a high level of professionalism and respect during customer interactions, ensuring customer satisfaction and retention.
- Managed customer account discrepancies efficiently and effectively, resolving issues promptly to uphold the bank's reputation for exceptional service.
- Ensured the privacy and protection of customer information in accordance with banking regulations and policies.
- Consistently met and exceeded individual targets and performance expectations, contributing to the overall success of the customer service team.
- Demonstrated strong computer navigation skills to access and update customer account information accurately and efficiently.
- Adapted to flexible shifts to accommodate varying customer needs and business demands.
Education
Master of Business Administration -
Bachelor of Technology - Computer Science
Skills
- Data analytics
- Webview Approach
- Record Search
- Data validation
- Critical thinking abilities
- Ownership Mindsets
- Transaction monitoring
- Documentation and Relationship building
- Monitoring client transactions
Languages
English
Native or Bilingual
Timeline
Business Intelligence Reporting Analyst
FGF Brands
09.2023 - 12.2024
Customer Representative
Shoppers Drugmart
02.2023 - 08.2023
Sales Associate
Marks, Devonshire Mall
09.2022 - 01.2023
Customer Service Representative
HDFC Bank
03.2021 - 05.2022
Bachelor of Technology - Computer Science
Master of Business Administration -
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