Adham Ghais
Montreal,QC
Summary
Dedicated and results-driven professional with a successful track record in restaurant management, culinary expertise, and a commitment to excellence. Eager to leverage my diverse skill set, including leadership, customer service, and financial acumen, to transition into the banking sector. Seeking a challenging position in a reputable bank where I can apply my managerial skills, adaptability, and passion for continuous learning to contribute to the organization's success and embark on a fulfilling new career path. Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Identity Theft Representative, Fraud
CIBC
03.2024 - Current
- Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses to CIBC & in an efficient and timely manner to meet productivity goals
- Use sound decision making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customer’s profiles, transactions and banking history to minimize exposure to loss and protect CIBIC and our clients privacy
- Identify, refer and escalate different types of fraud to relevant areas within the Identity Theft Response Fraud Contact Center to, Fraud Strategy, Corporate Security, Loss Management, Client Care, CCAO – Client Complaints Appeals Office, VISA, and Intria) to be effectively investigated and resolved.
Manager
Restaurant Samara
Montreal
09.2016 - 02.2024
- As a restaurant manager, I spearheaded daily operations, overseeing staff training and optimizing workflows
- Beyond managerial responsibilities, I actively contributed to culinary tasks, opening procedures, and ensured efficient order processing
- My role extended to handling accounting responsibilities, fostering positive relationships with suppliers, and maintaining a high standard of customer service.
Car Detailer
Centre D'Auto Picci
Montreal
05.2015 - 09.2016
- During my tenure in car detailing, I excelled in meticulous tasks such as washing, waxing, and polishing vehicles
- My expertise extended to treating both exterior and interior surfaces, ensuring a pristine, showroom-like finish
- I consistently prioritized attention to detail, preserving vehicles' conditions, protecting them from environmental factors, and elevating their overall appearance
- I also made sure i gave excellent customer service.
Education
DES -
Ecole Amos
montreal01.2015
High School -
Ecole Jean Grou
Montreal07.2014
Skills
- Management
- Culinary Skills
- Customer Service
- Detail-Oriented
- Multitasking
- Communication
- Problem-Solving
- Client Service
- Account Servicing
- Client Relationship Building
Placeofbirth
Montreal
Maritalstatus
Single
Personal Information
- Date of Birth: 10/06/98
- Gender: Male
References
- Moe, (514) 494-3795, Centre D'Auto Picci
- Sam, (514) 303-3006, Restaurant Samara
- Najarro Janneth, 1-800-465-2422, CIBC
Hobbies and Interests
- Drawing
- Boxing
- Tae Kwon Do
- Learning Languages
Timeline
Identity Theft Representative, Fraud
CIBC
03.2024 - Current
Manager
Restaurant Samara
09.2016 - 02.2024
Car Detailer
Centre D'Auto Picci
05.2015 - 09.2016
DES -
Ecole Amos
High School -
Ecole Jean Grou
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