Adham Elfouli
Fredericton,NB
Summary
- Dynamic and resourceful professional with solid education, experience, and expertise in managing a broad range of operations, including HR operations, general management and administration, and sales and marketing.
- Human Resource Management: Possess extensive knowledge of strategic human resources functions, including staff recruitment and retention, training and development, employee performance management, and benefits administration.
- General Management and Administration: Detail-oriented and organized professional with expertise in developing administrative systems, managing organizational procedures, and optimally utilizing all the available resources to provide comprehensive leadership and support.
- Customer Service: Customer-focused and friendly individual with proven success in delivering excellent level of customer service through assessing client needs and utilizing all the available resources to ensure top levels of satisfaction.
- Communication and Collaboration: Possess excellent communication, collaboration, multi-tasking, and time management skills for balancing multiple tasks within deadline driven environments. Able to communicate effectively across multiple levels of organization.
Overview
12
12
years of professional experience
Work History
Branch Manager
ENTERPRISE RENT-A-CAR
Fredericton, NB
03.2015 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Establish overall training and development strategy for Branch employees
- Supervise, mentor, train, coach, evaluate, and develop staff to achieve performance excellence
- Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance
- Participate in the recruitment, interviewing, and hiring of branch employees
- Developed, planned, and actively participated in Branch sales and marketing efforts to increase and improve business and sales
- Trained, motivated, and coached employees to increase branch sales by understanding, communicating, and using the 4-step sales process
- Managed branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts
- Administered and recommended appropriate disciplinary actions, promotions, transfers and other personnel actions
- Earned recognition and praise from senior management for achieving excellent results; ranked no.1 in Atlantic Canada for customer service satisfaction; achieved top sales for six months out of FY; secured best retention rate
- Utilized excellent communication and collaboration skills for securing five high-value accounts for the enterprise
- Responsible for setting up goals for individuals and a path plan to achieve those goals .
Personal Banking Representative
CIBC BANK
Fredericton, NB
09.2013 - 03.2015
- Researched, analyzed, and evaluated clients financial picture and offer solutions that best suits the client’s financial goals
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Advised different products to clients based on their customized needs, including line of credits and different saving options like GICs, RRSPs, and Tax free savings accounts
- Played a key role in helping clients to achieve their financial goals while assisting them with their everyday banking needs
- Provided information on all financial products offered by PCF, as well as opened deposit accounts (chequing and savings) and credit products for clients
- Delivered excellent results for the bank; earned employee of the month award for two months.
- Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
Contact Center Representative
FIDO / ATELKA
Fredericton, NB
04.2011 - 09.2013
- Delivered a superior and consistent customer experience by efficiently handling all issues and concerns
- Assisted team leader with training new employees to achieve and exceed performance targets
- Selected Contribution:
- Displayed excellent commitment to performance excellence and recognized as a senior employee in less than a year
- Additional volunteer and internship experience in multiple high-growth organizations.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education
BBA - Business Administration, Human Resources and Business Management
01.2012
Skills
- TECHNICAL AND LANGUAGE SKILLS
- Proficient in
- Microsoft Office Suite: Advanced Excel, Word, Power Point, and Outlook
- Operations Management
- Staff Training
- Revenue Generation
- Risk Analysis
- Excellent Work Ethic
- Staff Recruitment
- Interviewing and Hiring
- Verbal/Written Communication
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Elementary
Timeline
Branch Manager - ENTERPRISE RENT-A-CAR
03.2015 - Current
Personal Banking Representative - CIBC BANK
09.2013 - 03.2015
Contact Center Representative - FIDO / ATELKA
04.2011 - 09.2013
UNIVERSITY OF NEW BRUNSWICK - BBA, Business Administration, Human Resources and Business Management
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