TANIA CHEN
Burnaby,BC
Summary
Dedicated professional who is self-motivated and comes with a strong human resource management, administrative and project management background. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Committed to providing the highest level of quality service using my experience, education, sensitivity to confidential issues, and ability to focus on the needs of my team.
Overview
19
19
years of professional experience
Work History
Research and Executive Coordinator
Research Support Services – VP Research and Innovation
06.2019 - Current
- Oversees HR requirements for RSS including job profile creation, performance reviews, performance-based merit, hiring, vacations, sick leave, onboarding, etc
- Integrated Renewal Plan HR Captain – Transition Team (Human Capital Management)
- Played pivotal role in managing switch from PeopleSoft to Workday, ensuring smooth and effective transition for Human Capital Management team
- Manages HR Projects including Indigenous Strategic Plan, Remote Work Plan, Return to Campus Plan, RSS Covid Safety Plan, RSS Workplace Surveys, RSS Get-Active at Home and Business Process Review
- Leads projects and initiatives, including diversity and inclusion programs, and employee engagement plans
- Editor of in-house RSS Newsletter
- Works with Managing Director on a variety of complex special projects and reports; manages a broad scope of ongoing initiatives, projects and activities
- Manages projects, including portfolio’s strategic plan, and is responsible for project logistics and reporting
- Designs complex surveys for evaluation, feedback and information
- Analyzes results and creates reports
- Conducts research, compiles and analyzes statistical information from Tri-Council and other funding agencies
- Analyses data and creates reports for broad range of faculties, research groups and principal investigators for UBC and its affiliate institutions
- Facilitates requests to transfer UBC held research funds and no-cost extensions to other institutions
- Acts as a resource to and liaising between Managing Director and other research institutions, and government agencies to resolve funding agreement issues
- Communicates strategic plans developed at Managing Director’s Office, policies and procedures with broad range of internal and external stakeholders to enhance UBC research excellence
Administration Coordinator
UBC Sustainability Initiative – VP Provost
05.2018 - 06.2019
- Manages human resource processes including recruitment and selection processes, coordinating merit processes, attendance management, payroll and liaising with Human Resources personnel to resolve human resources issues
- Oversees all financial, human resources and administration processes for UBC Sustainability Initiative including policy development and implementation
- Responsible for all financial administration, including budget and forecasts, disbursement of funds, reconciliation, reporting for all project grants
- Manages all accounts payable and accounts receivable, ensuring compliance with UBC policies and granting agencies
- This includes all expenses, purchases, transfers and cost recoveries
- Oversees development, coordination and implementation of policies, procedures, and systems
- Reviews administrative processes and procedures, streamlines for efficiencies and effectiveness
Research & Administration Coordinator
VP Research & Innovation - Institutional Programs Office (UBC)
12.2017 - 05.2018
- Manages HR processes (including recruitment and selection processes, coordinating merit processes, attendance management, payroll) and policy development for Institutional Programs Office
- Coordinates and tracks financial reporting, accounts payable, accounts receivables, audits, and reconciliation processes in compliance with University fiscal policies
- Oversee classification and compensation processes, providing expert guidance on HR matters
- Oversees day-to-day administration of Institutional Programs Office (IPO) by coordinating work processes, establishing schedules, and resolving complex financial and administration issues
- Oversees development, coordination and implementation of policies, procedures, and systems
- Manages, drafts, and communicates between IPO, UBC faculties, and external agencies such as other educational, partnering institutions and sponsors
- Supervises and manages implementation, and maintenance of online database with user interface for infrastructure tracking
Administrator
Creative Writing, Arts (UBC)
01.2017 - 12.2017
- Responsible for implementing strategic planning, direction and development of operations, human resourcing, technology, financial and physical resources in Creative Writing
- Provides administrative unit leadership, implementing strategic plans, developing and forecasting departmental budgets, implementing sound fiscal procedures, serving as resource for Chair of Unit on matters relating to university policy and practice
- Manages all University operations within Department, ensuring that financial and administrative decisions are based upon sound business practice and accounting principles
- Manages smooth transfer of information between all departmental program and academic caucuses, University and community
- Manages departmental budget of approximately $3 Million (includes GPOF, Fee for Service, Specific Purpose, Capital and Endowment funds)
- Authorizes departmental expenses and financial transactions
- Monitors financial transactions ensuring compliance with university and granting agency policy, budget and accounting constraints
- Manages staff (CUPE and M&P), Work Learn students and all temporary hires
- Develops and maintains communications and partnerships with faculty and staff outside unit. This includes stakeholders in Faculty of Arts, wider university and external groups
Faculty Relations Coordinator & Executive Assistant to Department Head
ECPS, Education (UBC)
03.2008 - 12.2017
- Manages faculty hiring (ARPT – appointment, reappointment, promotion and tenure), recruitment, human resource process, merit allocation and course evaluation analysis
- Provides advice and consultation on HR matters, interpreting collective agreements, legislation, and policies
- Develops proposals and consulted with employees and union counterparts on HR policies
- Resolves human resource, payroll, immigration and other faculty personnel issues for faculty and non- bargaining unit faculty
- Manages faculty recruitment, including job advertisements, applicant tracking, interview committees, offers, orientations and immigration documentation
- Manages severances, leaves of absences, study leaves, medical leaves and other human resources and personnel issues for faculty, visitors and non-bargaining unit faculty
- Advises faculty on relevant policies and practices of University and collective agreements
- Develops and maintains non-credit courses on Connect
- Supports, interviews and supervises Work Learn students
- Liaises with external organization (Work Safe, Service Canada, independent insurance companies) and other academic institutions to resolve complicated personnel issues
- Processes requests for BC Provincial Nominee Program, Income Replacement Plan, Labour Market Impact Assessment and disability forms
- Safety Committee Floor Warden
Administrator
AMPEL – Applied Science (UBC)
02.2007 - 03.2008
- Manages smooth operation of AMPEL office and maintains office as resource for faculty, staff, research associates, students to facilitate their research activities
- Advises Director, faculty, students and staff on variety of issues, including interpretation of University and Department policies and in application to situations not covered by existing policies
- Assists with strategic planning, policy development and implementation, financial reconciliation and management, building and facilities management, safety committee, human resources, and website management in AMPEL
- Manages reconciliation of accounts and reviews monthly statements including project grants, departmental budget and purchase cards
- Prepares timely financial reports relating to both projected and actual expenditures, revenues, cost recoveries, and salaries
- Prepares, processes and authorizes or ensures proper authorization for all financial documents (cash deposits, journal vouchers, cheque requisitions, travel claims, purchasing requisitions)
- Responsible for maintenance of records on vacation entitlements, medical leaves, appointments and leaves of absences
Student Resource and Registration Support
VP Students – Student Information Services (UBC)
10.2006 - 02.2007
- Advises admissions, registration, courses, fees, examinations, GPA requirements, and other student related issues
- Advises course availability, timetabling, fee assessments, income tax receipts, eligibilities, and graduation
- Maintains ongoing awareness of policy, leads and implements procedural changes
- Responsible for revising and maintaining knowledge database and for identifying and remedying content that should be available to students on website
- Accurately interprets University and Enrolment Service publications, policies and procedures
- Intervenes with external agencies when students have difficulty meeting obligations because of UBC Policies and Procedures
- Participates as a team member and/or team coordinator on various service improvements, training and other strategic projects within unit
- Gives cross-training presentations
Faculty Secretariat and Assistant to the Assistant Registrar
VP Students – Senate and Curriculum Services (UBC)
09.2005 - 10.2006
- Advises faculties on curriculum changes and Senate related process
- Supports Board of Governors and Senate committees
- Manages student appeals and academic standing processes
- Maintains Senate and Curriculum website
- Edits University Calendar in compliance with established procedures
Vice President’s Administrative Assistant
VP Admin and Finance (UBC)
06.2005 - 09.2005
- Manages workflow for VP Admin and Finance Office
- Provides confidential and complex administrative support in Vice President Admin and Finance Office
- Manages employee records system; including employee records, payroll, time sheets, vacation requests
- Prepares requisitions, journal vouchers, work orders and expense claims
- Performs cost analysis and recommending purchases
- Supervises temporary relief employees
Education
Bachelor of Arts - Psychology and Economics
University of British Columbia
04.2005
University of British Columbia
01.2017
Martha Beck Institute
01.2016
Vancouver School Board
01.2008
Vancouver School Board
01.2007
Vancouver School Board
01.2006
B.C. Council of Administrative Tribunals, UBC
01.2006
British Columbia Institute of Technology
01.2005
A Levels Diploma in Commerce and Accounting -
Cambridge - St. Andrew’s Junior College
01.1999
Skills
- Human Resources Management Systems
- HR policies and procedures
- Records Management
- Onboarding and Orientation
- Performance Evaluation
- Recruitment
- Office Administration
- Financial Administration
Highlights And Qualifications
- More than ten years of experience in human resources, office management, project management, administration and finance
- Extensive experience in strategic planning, policies and procedures, and managing complex data
- Excellent knowledge of HR policies and practices, labour relations, collective agreements, job evaluation including training as union steward
- Trained in Human Resource Management. Familiarity with human capital assessment tools e.g., Myer Briggs, StrengthsFinder, True Colours to help explore positive strategies
- Familiarity with various HR systems (Workday, PeopleSoft) including data extraction and report development
- Experience in developing diversity and inclusion, and employee engagement programs
- Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), Visio, Mac applications, SharePoint, Adobe Acrobat, website development (WordPress, Wix, FourSquare), website analytics, video editing (Camtasia, Creative Cloud), Adobe InDesign, mailing lists and list serves, newsletter design (Cyberimpact, Canva), communications (Skype, Asana)
- Experience with a variety of social media (Facebook, Twitter, YouTube, Instagram)
- Proficient in various systems: Workday, PeopleSoft, e-Recruit, FMS Certified, EPAF, HRMS, IRCC, SISC, FMS, OPT, CourseEval, Connect, Pinnacle, ACMS, CentreSuite, WorkSpace, Hyperion, PAIR, PCard/Visa/AMEX reconciliations etc.
- Floor Warden & Accident Training certificates
- Dynamic team player, and work well independently
- Ability to create rapport and build working relationships
- Excellent communication skills; verbal and written
- Experience working in fast-paced environments with shifting and changing priorities
- Currently enrolled in CPHR Academic Program and working towards CPHR designation
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Research and Executive Coordinator
Research Support Services – VP Research and Innovation
06.2019 - Current
Administration Coordinator
UBC Sustainability Initiative – VP Provost
05.2018 - 06.2019
Research & Administration Coordinator
VP Research & Innovation - Institutional Programs Office (UBC)
12.2017 - 05.2018
Administrator
Creative Writing, Arts (UBC)
01.2017 - 12.2017
Faculty Relations Coordinator & Executive Assistant to Department Head
ECPS, Education (UBC)
03.2008 - 12.2017
Administrator
AMPEL – Applied Science (UBC)
02.2007 - 03.2008
Student Resource and Registration Support
VP Students – Student Information Services (UBC)
10.2006 - 02.2007
Faculty Secretariat and Assistant to the Assistant Registrar
VP Students – Senate and Curriculum Services (UBC)
09.2005 - 10.2006
Vice President’s Administrative Assistant
VP Admin and Finance (UBC)
06.2005 - 09.2005
Bachelor of Arts - Psychology and Economics
University of British Columbia
University of British Columbia
Martha Beck Institute
Vancouver School Board
Vancouver School Board
Vancouver School Board
B.C. Council of Administrative Tribunals, UBC
British Columbia Institute of Technology
A Levels Diploma in Commerce and Accounting -
Cambridge - St. Andrew’s Junior College
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