Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Generic

ADEYEOLUWA OLUWAKAYODE

Summary

RESUME SUMMARY Creative and innovative individual with over 29 years of reliable and dependable experience of Airport business and management. With Amazing attention to innovatively add value and increase customer's experience and satisfaction. Exceptional background in motivating and enhancing organization's Publics (internal and external publics)'s loyalty and patronage experience. PERSONAL ATTRIBUTES I am a natural lover of new developments and I pursue new goals with all rigor Leadership per excellence and by example. A team player with a high sense of responsibility and attention to detail Committed to delivery of quality service Excellent interpersonal skills and demonstrable integrity Strong analytical skills and excellent organizational skills Ability to prioritize work and manage competing responsibilities without compromising on accuracy or quality Proficient in the use of Microsoft Offices Experienced GENERAL MANAGER with over 29 years of experience in AVIATION /AIRPORT MANAGEMENT. Excellent reputation for resolving problems and improving customer satisfaction. Experienced GENERAL MANAGER with over 29 years of experience in AVIATION/AIRPORT MANAGEMENT . Excellent reputation for resolving problems and improving customer satisfaction.

Overview

20
20
years of professional experience

Work History

DEPUTY GENERAL MANAGER, CORPORATE AFFAIRS

Federal Airports Authority of Nigeria
ABUJA, FCT, ABUJA
2021.12 - Current
  • Periodically acted for the airport managers (IN IBADAN AND ILORIN AIRPORTS RESPECTIVELY) and/or any capacity as duty may demand.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
  • Reviewed performance results to target and suggest corrective measures with authorization and escalation.

STATION MANAGER

AEROCONTROL LIMITED

SENIOR CUSTOMER SERVICE RELATION

01.2002
  • Coordinate, manage and appropriately carry out Customer Desk Service roles
  • Managing, and proper control of customer complaints and request and profferingnecessary, appropriate and prompt solution to them
  • Not leaving any stone unturned as regards acceptable service delivery mechanism andensuring not to pass the bulk
  • Serving as a trustworthy link between my customer and my organization and bridging thegap as closely as expected
  • Service link to stakeholders
  • Upholding the rule of KPI in customer relations
  • Giving feedbacks and closing loose ends
  • Product based corporate promotion; selling value and worth that my organizationrepresents to the outside world.

COMMERCIAL/PRODUCT DEVP MANAGER

CREDIT CONTROL LIMITED
01.2000
  • Subsidiary of Aero-control limited, Pioneer manager and coordinator for credit scheme
  • Arrange Dealers' supplies and delivery logistics
  • Drawing and monitoring proper rentals repayment schedules and general coordination
  • Credit financing policy formulation and implementation module
  • Proper coordinator of subsidiaries
  • Display of utmost self-resilient, relentless credit worthiness
  • Promptness to duty and diligence in carrying out instruction without complaints
  • Adding value to the organization in terms of being a good team player and a primaryjob role interpreter as it's required of me
  • Carrying out other work related instructions and responsibilities as directed by the GMand Chief Operating Manager

engineering Manager

PORT HACOURT
01.2000
  • Implementing new management operational policies
  • General administration and coordination of station as the station manager
  • Coordinates daily cash collection and Aviation Tax Consultancy for FAAN
  • Managing bank loan recovery from Airlines and other minor projects like Nigeria ‘99'
  • Local organization committee (levy) collection at the airport and ensuring properaccountability
  • Supervise billing and invoicing of Airline on local international operations
  • Meeting with representatives of our principal and their clients from time to time as the needarises for smooth operations
  • As a Station Chief Returning officer
  • Coordinate reports from operations, systems, financeand commercial units
  • I zealously carry out any other responsibilities that comes my way or as directed by thehead office.

ASSISTANT MANAGER

09.1999
  • I function in the full capacity of Directorate Administrative Officer
  • Managing and supervising Ad-hoc operations, invoicing and dispatch
  • Addressing rejected Bills of all revenue sources through our principal (FAAN)
  • I diligently carry out any other function assigned to be directly or indirectly by my director.

ASSISTANT MANAGER

10.1998
  • I function in the full capacity of Directorate Administrative Officer
  • Managing and supervising Ad-hoc operations, invoicing and dispatch
  • Addressing rejected Bills of all revenue sources through our principal (FAAN)
  • I diligently carry out any other function assigned to be directly or indirectly by my

DEPUTY GENERAL MANAGER, HEAD

FEDERAL AIRPORTS AUTHORITY OF NIGERIA, NNAMDI AZIKIWE INTERNATIONAL AIRPORT
12.2021 - Current
  • As the station's Head of corporate affairs department,coordinates all activities to project, manage and sustain the Corporate Image of the airport andthe organization at large
  • COMMUNITY RELATIONS: Manage relationship based inter-phase with the various hostand neighboring communities for peace and mutual values through proactive use corporatesocial responsibility, dialog and essential community relations instruments
  • Also leads theairport negotiation team
  • MEDIA RELATIONS: Coordinates and manage all form of information management in andout of airport (system) to ensure true representations; as well as manage all press releases andthe activities of the gentlemen of the various Medias (PRINT, ELECTRONIC, SOCIAL
  • ETC)as it affects our corporate image /the Public perceptions of the airport
  • CUSTOMER RELATIONS: Proactively and actively coordinates , profiles, respond tocustomer's complains and feedbacks to secure corporate values, customer's satisfaction and toavoid misrepresentation of any kind; as well as promote AIRPORT/FAAN's corporate image,
  • REVENUE BASED RESPONSIBILITIES: Supervise and market all the department's
  • Revenue Generating Services; Airport Facility Excursion to generate revenue for theorganization; Commercial Airport Protocol Services APS (Meter and Greeters/Fast trackservice) for both registered corporate and individual clients ; Corporate Below The Line Advertand signage's placement at the airport, Films production and any social usage of the airportfacilities to generation and maximize revenue
  • PUBLIC RELATIONS: As the Spokes Person of the airport, educates the public on theactivities and running of the airport; give and manage information to public
  • ESTABLISH AND COORDINATE IMAGE MAKER TEAM: To proactively and activelyreact and manage Customers and their feedbacks, as well as Image related issues on daily bases;a personal initiative to work with selective committed volunteers; it has been a success so far
  • MEMBER OF COMMITTEE: Served as member and/ leader of the various airportmanagement committees.

DEPUTY GENERAL MANAGER

FEDERAL AIRPORTS AUTHORITY OF NIGERIA, ILORIN INTERNATIONAL AIRPORT
01.2017 - 11.2021
  • ALL THE RESPONSIBILITIES AS GIVEN ABOVE IN NNAMDI AZIKIWE
  • INTERNATIONAL AIRPORT (in the same capacity as the Head of Department)

MGR, ACTING AIRPORT MANAGER

IBADAN AIRPORT
06.2016 - 01.2017
  • ALL THE RESPONSIBILITIES AS GIVEN ABOVE IN ILORIN INTERNATIONAL
  • AIRPORT (in the same capacity as the Head, Corporate Affairs)
  • SETUP THE DEPARTMENT IN IBADAN: Set up a non-existing department within astipulated period to full capacity and the department is already generating revenue
  • Always and readily on call to respond to any emergency that may arise at the airport andcarrying out all duties diligently
  • Periodically act for the airport manager and/or anycapacity as duty may demand.

ASSISTANT GENERA MANAGER

PORT HACOURT INTERNATIONAL AIRPORT, RIVERS STATE, CORPORATE AFFAIRS
05.2004 - 06.2016
  • Of Station Protocol Services
  • Served zealously and professionally as the deputy HOD
  • In this capacity, I served two Airport Managers and three Regional Managers respectivelyas their personal assistant (pioneer PA)
  • Community Relations
  • Corporate Promotion
  • Media Relations Passages Relations
  • General dissemination of information and ensuring proper and perfect communicationensued
  • Carrying out all duties related to my job role as directed by the Public Affairs Manager and standingin for him as necessary and demanded whenever he is unavoidably present.

Education

Master - Public Administration

Lagos State University

AND MANAGEMENT - undefined

CHARTERED INSTITUTE OF PUBLIC DIPLOMACY

FELLOW - Office Administration

CHARTERED INSTITUTE OF ADMINISTRATION
LAGOS, NIGERIA
12.2020

Master - Business Administration

International Institute of Journalism, University of Maiduguri)
2019

undefined

CHARTERED INSTITUTE OF ADMINISTRATION (FELLOW)
2019

Total Quality Management

N IGERIAN INSTITUTE OF PUBLIC RELATIONS
2008

MBA -

UNIVERSITY OF IBADAN
OYO STATE, NIGERIA
07.2004

Master of Science - planning, research and statistics

LAGOS STATE UNIVERSITY
LAGOS, NIGERIA
07.1997

undefined

Evans Medical Dev. Center
1994

BSc Bio - Chemistry

Lagos State University
1992

WASSSE - undefined

Mushin Boys High School
1987

First School Leaving Certificate - undefined

St. Paul Anglican School
1980

Skills

  • Manager Support
  • Guest Services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • cash register operations
  • Product promotion

Timeline

DEPUTY GENERAL MANAGER, CORPORATE AFFAIRS

Federal Airports Authority of Nigeria
2021.12 - Current

DEPUTY GENERAL MANAGER, HEAD

FEDERAL AIRPORTS AUTHORITY OF NIGERIA, NNAMDI AZIKIWE INTERNATIONAL AIRPORT
12.2021 - Current

DEPUTY GENERAL MANAGER

FEDERAL AIRPORTS AUTHORITY OF NIGERIA, ILORIN INTERNATIONAL AIRPORT
01.2017 - 11.2021

MGR, ACTING AIRPORT MANAGER

IBADAN AIRPORT
06.2016 - 01.2017

ASSISTANT GENERA MANAGER

PORT HACOURT INTERNATIONAL AIRPORT, RIVERS STATE, CORPORATE AFFAIRS
05.2004 - 06.2016

SENIOR CUSTOMER SERVICE RELATION

01.2002

COMMERCIAL/PRODUCT DEVP MANAGER

CREDIT CONTROL LIMITED
01.2000

engineering Manager

PORT HACOURT
01.2000

ASSISTANT MANAGER

09.1999

ASSISTANT MANAGER

10.1998

Master - Public Administration

Lagos State University

AND MANAGEMENT - undefined

CHARTERED INSTITUTE OF PUBLIC DIPLOMACY

FELLOW - Office Administration

CHARTERED INSTITUTE OF ADMINISTRATION

Master - Business Administration

International Institute of Journalism, University of Maiduguri)

undefined

CHARTERED INSTITUTE OF ADMINISTRATION (FELLOW)

Total Quality Management

N IGERIAN INSTITUTE OF PUBLIC RELATIONS

MBA -

UNIVERSITY OF IBADAN

Master of Science - planning, research and statistics

LAGOS STATE UNIVERSITY

undefined

Evans Medical Dev. Center

BSc Bio - Chemistry

Lagos State University

WASSSE - undefined

Mushin Boys High School

First School Leaving Certificate - undefined

St. Paul Anglican School

STATION MANAGER

AEROCONTROL LIMITED

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
ADEYEOLUWA OLUWAKAYODE