Adewale Jonathan Alade
Calgary,AA
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Administrative Manager
Wakanow.com
Lagos Nigeria
04.2021 - 12.2023
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Sales Manager
Wakanow.com
Nigeria
06.2019 - 03.2021
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Travel Consultant
Travelstart.com
Lagos Nigeria
01.2017 - 03.2019
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Updated and maintained customer databases to increase customer retention.
- Streamlined the booking process for customers by staying up-to-date on industry trends and utilizing appropriate software tools.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare, as well as hotel and rental car reservations.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Developed product knowledge through regular training sessions, building expertise in various destinations and travel offerings.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Education
High School Diploma -
Yaba College Of Technology
Lagos Nigeria03.2015
Skills
- Project Management
- Account Reconciliation
- Hiring and Training
- Workflow Planning
- Attention to Detail
- Time Management
- Customer Service Management
- Training and coaching
- Goal Setting
- Computer knowledge
Languages
English
Full Professional
Timeline
Administrative Manager
Wakanow.com
04.2021 - 12.2023
Sales Manager
Wakanow.com
06.2019 - 03.2021
Travel Consultant
Travelstart.com
01.2017 - 03.2019
High School Diploma -
Yaba College Of Technology