JONATHAN ADEWALE ALADE
Customer Care Representative
Alberta,Calgary
Summary
Successful [Customer Care Representative] with [6] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Wakanow.com
06.2017 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assist large volume of customers every day with a good attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Applied Science - Computer Science
Yaba College of Technology
Lagos Nigeria04.2014
Skills
- First Call Resolution
- Custom Order Management
- Billing Coordination
- Payment Processing
- Customer Relations
- Documentation and Reporting
- Problem Resolution
- Customer Service
Timeline
Customer Care Representative
Wakanow.com
06.2017 - Current
Associate of Applied Science - Computer Science
Yaba College of Technology
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