Adeus Berry
Tracy
Summary
Dynamic and results-driven professional with extensive experience in customer support and transportation, authorized to work in the US for any employer. Possesses exceptional analytical, communication, and teamwork skills, with a proven ability to swiftly adapt to new environments. Committed to contributing to team success while actively pursuing opportunities for professional growth and development. A positive attitude and dedication to continuous learning enhance the ability to deliver outstanding service and drive organizational success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Delivery Driver
Mission Linen and Uniform Service
11.2024 - 08.2025
- Maintained accurate inventory records to ensure timely deliveries and prevent discrepancies.
- Operated delivery vehicle safely while performing routine inspections for maintenance needs.
- Communicated effectively with customers to resolve issues and confirm delivery details.
- Assisted in training new drivers on best practices for safe and efficient delivery operations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Passenger Service Agent
SAN JOAQUIN REGIONAL TRANSIT DISTRICT
04.2018 - 09.2022
- Served as Fare enforcement and Safety Officer on board the Altamont Corridor Express train. Train route from Stockton CA, to San Jose CA.
- Ensuring and monitoring for best safety practices for crew and passengers while train was in route, including assisting passengers with disabilities.
- I was instrumental in establishing several new safety guidelines for the Station's Platforms during my time of service.
- Fare enforcement included but not limited to confirming that all boarded passengers paid a valid fare for their trip or be subject to ejection or citation.
- Monitoring for any violation of the trains passengers code of conduct and issuing warnings or citations as necessary.
Quality Assurance Analyst
Call Socket
04.2013 - 09.2015
- Provide support to Management as well as agents ensuring that team goals and customer call quality standards are met. As team lead, constantly seeking to ensure that team is delivering the highest level of customer service.
- Assist manager with day to day reports, as well as weekly time cards.
- Resolving escalated customer issues and providing follow up if needed.
- Assist Manager with training and development of new hires as well as current team members.
- Participate with special projects and promotions.
Retention Lead
Comcast Communications
01.2008 - 01.2012
- Respond to incoming requests for cancellation of services and persuade customers to remain with us.
- Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.
- Identify opportunities to turn dissatisfied customers into happy customers.
- Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
- Provided on spot support to associates needing assistance with escalations or technical issues.
- Conduct daily huddles and assist with coaching agents to weekly metrics.
Sales Representative
Comcast Communications
01.2004 - 01.2008
- Responsible for promoting and selling Comcast products and services to both new and existing customers.
- Communicate effectively with customers to inform them of the features benefits and use of all products and services.
- Explain and illustrate the advantages of their purchase decision and place an order on their behalf while they are on the phone.
- Maintain detailed sales product knowledge including competitive information.
- Evaluate customers potential product needs and make appropriate recommendations.
- Met or exceeded sales quotas while working in a fast paced high-volume environment.
Quality Control Supervisor
The Good Guys
01.1998 - 01.2001
- Provided technical support via telephone for customers with equipment with service problems.
- Functioned as communication link between service technician and customer.
- Responsible for resolving high churn on previously repaired items, as well as research and resolve customer issues related to products that were determined No Problem Found.
- Reduced the company's No Lemon policy use by 80% over 2 years.
Education
Some College - General Studies Math
Chabot College
01.1999
High School Diploma - General Studies
Brenkwitz High School
01.1997
Skills
- Sales experience
- Service excellence
- Account relationship development
- Proficient in Microsoft Office
- Database management: Oracle and MS Access
- Proficient in Microsoft Office Suite
- Web Browsers: Internet Explorer 6,7, 8, Firefox, Safari
- Operating Systems: Windows XP-2000-NT, UNIX
- Dialer Systems: Five9, Bright Pattern, Paradigm
Certification
Driver's License
Timeline
Delivery Driver
Mission Linen and Uniform Service
11.2024 - 08.2025
Passenger Service Agent
SAN JOAQUIN REGIONAL TRANSIT DISTRICT
04.2018 - 09.2022
Quality Assurance Analyst
Call Socket
04.2013 - 09.2015
Retention Lead
Comcast Communications
01.2008 - 01.2012
Sales Representative
Comcast Communications
01.2004 - 01.2008
Quality Control Supervisor
The Good Guys
01.1998 - 01.2001
Some College - General Studies Math
Chabot College
High School Diploma - General Studies
Brenkwitz High School
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