Committed and professional customer service provider with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service.
Hi, I’m
Adetunji Felix Gbadebo
7 Hunt's Lane, St. John's,,NL
Summary
Overview
12
years of professional experience
1
Certificate
Work History
Tombolo Multicultural Festival, NL
Volunteer
09.2023 - 10.2023
Job overview
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Worked at the admission desk to welcome guests to the event.
- Provided necessary information to guests as they come.
- Assisted with decorations during preparations for the Tombolo Multicultural concert.
Bolt Support Services NG
Driver-Partner/Customer Service Representative
02.2019 - 08.2023
Job overview
- Provided transportation services to riders in a professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to the technical team.
- Responded to Riders' requests promptly and efficiently.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer ride requests with minimal wait times.
- Ensured Clean, Hygienic and friendly environment at all times.
UBER BV Nigeria
Driver- Partner/Customer Service Representative
02.2019 - 08.2023
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
SOET Geophysical and Engineering Services LTD
INTERN
08.2017 - 12.2017
Job overview
- Performed duties related to Reconnaissance and Geophysical survey for groundwater exploitation within and around Kwara state and its environs
- Used computer software such as WinResist for data interpretation
- Used geophysical equipment such as SAS 3000 Terrameter for field data acquisition
- Maintained good house and record keeping.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
ICS LIMTED/GTBank PLC
Customer Service Officer
10.2012 - 12.2014
Job overview
- Collected customer instructions and processed same promptly.
- Maintained good record keeping with the banks security notes.
- Helped high volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
National Youth Service Corps, NYSC
Corps Member
07.2011 - 08.2012
Job overview
- Tutored Chemistry, Mathematics and Physics
- Prepared lesson plan and lesson notes, and ensured prompt delivery of same
- Prepared Weekly, Terminal and Session reports and assessments.
- Facilitated community outreach to expand participation and support.
Education
UNIVERSITY OF ILORINIlorin, Nigeria
Bachelor of Science from GEOLOGY & MINERAL SCIENCES
09.2018
University Overview
Hons
University Overview
Skills
- Verbal and Written Communication
- Team Collaboration
- Taking Messages
- Volunteer Program Assistance
- Attention to Detail
- Recordkeeping and Confidentiality
- Administrative Support
- Deadline Adherence
- MS Office
- Facility Safety
- Operations Support
- Telephone Etiquette
- Documentation
Affiliations
Affiliations
Member, Nigeria Mining and Geosciences Society
Student Member, American Association of Petroleum Geologist,
AAPG.Certification
- Associate, Institute of Strategic Management, Nigeria. May 2012
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Volunteer
Tombolo Multicultural Festival, NL
09.2023 - 10.2023
Driver-Partner/Customer Service Representative
Bolt Support Services NG
02.2019 - 08.2023
Driver- Partner/Customer Service Representative
UBER BV Nigeria
02.2019 - 08.2023
INTERN
SOET Geophysical and Engineering Services LTD
08.2017 - 12.2017
Customer Service Officer
ICS LIMTED/GTBank PLC
10.2012 - 12.2014
Corps Member
National Youth Service Corps, NYSC
07.2011 - 08.2012
UNIVERSITY OF ILORIN
Bachelor of Science from GEOLOGY & MINERAL SCIENCES
Hons
Languages
English
Native or Bilingual
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