ADETOYESE OLABODE
Toronto,Canada
Summary
AML/KYC analyst with expertise in compliance and fraud prevention at companies like DoorDash and National Bank of Canada. Supported KYC compliance by processing daily 5+ client verifications, and onboarded 100+ merchants at DoorDash, contributing to 20% revenue growth. Implemented anti-fraud measures and resolved client disputes to maintain compliance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
CITY SPECIALIST (KYC FOCUS)
DoorDash
08.2024 - Current
- Championed customer satisfaction initiatives, leading to a consistent 4.8/5 average CSAT score and increased customer retention by 8% during the tenure with the company.
- Instituted a two-factor authentication protocol for high-value transactions, curtailing unauthorized access attempts by 38% and safeguarding customer assets valued at over $5 million in the first quarter.
- Instituted continuous monitoring procedures for customer transactions, resulting in a 10% increase in Suspicious Activity Report (SAR) filings, which improved detection of money laundering risks.
- Championed the development of a centralized KYC repository, streamlining documentation processes and enhancing data retrieval efficiency, enabling faster customer verification and reducing processing time by 25%.
- Reduced false positives in AML transaction monitoring alerts by 15% through refined rule sets and enhanced data analysis saving the team a day.
COMPLIANCE ASSISTANT / COMPLIANCE ANALYST
National Bank of Canada
04.2022 - 07.2024
- Revamped the customer onboarding process by implementing a new verification checklist based on regulatory requirements, reducing compliance-related rejections by 20% and improving the customer experience.
- Investigated and resolved 50+ complex compliance-related issues, working closely with legal and compliance teams to implement corrective actions and prevent future occurrences within a tight and critical regulatory timeline.
- Devised a streamlined KYC verification process, reducing average processing time by 15% and boosting team efficiency, thus surpassing the monthly target by 12 client reviews.
- Piloted enhanced due diligence reviews for high-risk clients, detecting and reporting 7 instances of suspicious financial activity, contributing to a 20% decrease in potential fraud.
- Spearheaded the design and implementation of an automated monitoring system for suspicious transactions; this reduced manual review workload by 35 hours per month, allowing focus on higher-risk cases needing immediate attention.
CUSTOMER COMPLIANCE SPECIALIST (REMOTE)
Amazon, Inc
11.2021 - 03.2022
- Achieved a 95% customer resolution rate while assisting with an average of 30 AML/KYC checks weekly, demonstrating efficiency and adherence to regulatory requirements throughout tenure.
- Mastered proprietary CRM software and product knowledge, enabling quick, informed solutions, that elevated first call resolution rates to 85% and resulted in a 95% satisfaction rate.
- Deepened knowledge of proprietary products and customer service strategies by dedicating 50+ hours to ongoing training programs, leading to a 12% boost in personal performance metrics.
- Navigated difficult conversations and resolved intricate customer situations, leading to an average customer satisfaction score of 95% and making the team the top-performing team.
- Governed team collaboration and facilitated communication across departments, resulting in a 25% improvement in inter-departmental responsiveness and a 10% boost in resolution times.
Education
ANTI-MONEY LAUNDERING AND FRAUD ADMINISTRATION -
Seneca Polytechnic
Toronto, ON08.2025
ACCOUNTING -
Ekiti State University
09.2019
Skills
- Collaboration
- Data Analysis
- KYC Compliance
- Database Management
- Risk Mitigation
- Data Visualization
- Due diligence
- AML Regulations
- Transaction Monitoring
- Rule Set Optimization Strategies
- Compliance Software
- CRM Platforms for Client Interaction
- Fraud Prevention
- Analytical thinking
Languages
English
Native or Bilingual
Timeline
CITY SPECIALIST (KYC FOCUS)
DoorDash
08.2024 - Current
COMPLIANCE ASSISTANT / COMPLIANCE ANALYST
National Bank of Canada
04.2022 - 07.2024
CUSTOMER COMPLIANCE SPECIALIST (REMOTE)
Amazon, Inc
11.2021 - 03.2022
ACCOUNTING -
Ekiti State University
ANTI-MONEY LAUNDERING AND FRAUD ADMINISTRATION -
Seneca Polytechnic