Hi, I’m
ADETOMILOLA YEMISI DARAMOLA
Windsor
Summary
To leverage and utilize my professional skills and experience to deliver strategic solutions and drive business success, while continuing to develop my skills and knowledge.
Dedicated Customer Service and Order Management Specialist with over 8 years of experience in enhancing customer satisfaction and driving operational success. I thrive in fast-paced environments, leveraging my multitasking abilities, keen attention to detail, and flexible prioritization skills to achieve optimal results. By adopting a customer-centric approach, I focus on fostering teamwork, and addressing challenges proactively. My experience includes effectively managing various order fulfillment tasks, responding swiftly to changing priorities, and nurturing strong customer relationships. I am passionate about transforming customer interactions into valuable connections and consistently aim to exceed expectations, one order at a time. Proficient in leveraging industry insights and technical expertise to improve client satisfaction. Committed to excellence, integrity, and building long-lasting customer relationships. Possesses excellent communication and leadership skills, with a proven ability to work effectively in diverse teams and cultures.
Overview
9
years of professional experience
1
Certification
Work History
NNPC RETAIL LIMITED
FUEL CARD ASSOCIATE
07.2023 - 03.2025
Job overview
- Conducts thorough audits of card transactions each billing cycle, pinpointing and addressing audit exceptions, including circumvention and improper procurement activities.
- Improves availability of funds in dealer's account through excellent customer experience
- Ensures meticulous record keeping for purchases, reconciliations, fuel card programs
- Exceeds the target of drop size and was greatly impacted on the run-dry (0%)
- Create and manage all customers, vendors and materials master data
- Monitors operations to assess and highlight results
- Maintains organizational compliance
OVH ENERGY
ORDER MANAGEMENT OFFICER
12.2021 - 07.2023
Job overview
- Interfaced with sales and operation teams to facilitate order flow and meet processing metrics.
- Ensured that all orders have a positive lead-time and appropriate order processing procedures are followed.
- Monitored all stakeholder's performance and evaluate orders and provide all required approvals
- Liaised with concerned stakeholders to resolve complex order issues and problems to maximize customer satisfaction
- Designed business strategies to acquire short and long-term goals for the organization
STERLING BANK
CUSTOMER EXPERIENCE SPECIALIST
07.2021 - 12.2021
Job overview
- Identified customer needs and took proactive steps to maintain positive experience.
- Documented processes and logged technical issues as well as customer requests and complaints
- Achieved 85% in the closure of open logs which increased the productivity of the process
- Boosted New customer NPS score by 20%
GREENLIGHT PLANET
CUSTOMER SERVICE EXECUTIVE
08.2020 - 02.2021
Job overview
- Resolved product and services queries in a timely manner by identifying customer's needs, clarifying information, analyzing cause, and expediting resolution.
- Conducted product and services quality surveys with customers and recording feedback from time to time.
- Supported the collection of payments by regularly contacting dormant and defaulting customers.
- Managed Large amounts of inbound and outbound calls promptly while following laid down procedures, guidelines, and policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
POLARIS BANK LIMITED
CUSTOMER EXPERIENCE EXPERT
08.2018 - 08.2020
Job overview
- Social media front-end specialist; Social media interactions (Facebook, Twitter, Instagram) & LiveChat engagement professional.
- Adept in the use of Arbiter software to investigate ATM card-based transactions and CRM complaint ID management. Specialist in complaint resolution.
- Managed large amounts of inbound and outbound calls in a timely manner.
- Sent mails to the concerned unit and followed up to ensure quick resolution
- Seized opportunities to upsell products when they arose adequately
- Built sustainable relationships and engaged customers by taking the extra mile
- Met personal/team qualitative and quantitative targets
MOLLZ CONFECTIONARIES
BUSINESS DEVELOPMENT OFFICER
12.2017 - 07.2018
Job overview
- Developed and implement sales Strategy, client services and retention Plan
- Identified new business opportunities and partners.
- Identified opportunities to drive business growth, diversification and expansion.
- Designed strategy to win new business and maximized selling opportunities among existing clients, achieving lucrative results.
- Supported creation and execution of achievable, aspirational marketing strategy plans.
- Conducted market research to understand customer base and enhance products.
NATIONAL YOUTH SERVICE CORPS
ADMINISTRATIVE ASSISTANT
11.2016 - 11.2017
Job overview
- Maintained office correspondence
- Took inventories and ordered office supplies
DE FLAVOR CATERING ACADEMY
PAS CHEF
02.2016 - 11.2016
Job overview
- Learned the techniques and tools for baking
- Followed set baking recipes to measure and mix ingredients to specifications and guarantee product consistency
- Studied the costing and market survey of equipment and materials of baking
Education
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGYOgbomoso. Nigeria
B. Tech (hons) from Food Engineering
12.2015
Skills
- Customer service
- Time management
- Computer skills
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Product knowledge
- Issue resolution
- Data entry
- Order fulfillment
- Performance improvement
Certification
- Professional Conduct & Ethics certification (CIBN)
- Business Analysis Certification | BA Crash Course
- Certified Business Analysis Professional (In View)
- Digital Marketing
Languages
English
Native or Bilingual
Timeline
FUEL CARD ASSOCIATE
NNPC RETAIL LIMITED
07.2023 - 03.2025
ORDER MANAGEMENT OFFICER
OVH ENERGY
12.2021 - 07.2023
CUSTOMER EXPERIENCE SPECIALIST
STERLING BANK
07.2021 - 12.2021
CUSTOMER SERVICE EXECUTIVE
GREENLIGHT PLANET
08.2020 - 02.2021
CUSTOMER EXPERIENCE EXPERT
POLARIS BANK LIMITED
08.2018 - 08.2020
BUSINESS DEVELOPMENT OFFICER
MOLLZ CONFECTIONARIES
12.2017 - 07.2018
ADMINISTRATIVE ASSISTANT
NATIONAL YOUTH SERVICE CORPS
11.2016 - 11.2017
PAS CHEF
DE FLAVOR CATERING ACADEMY
02.2016 - 11.2016
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
B. Tech (hons) from Food Engineering
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