Adetola Janet Ojo
Toronto,ON
Summary
Dedicated and results-driven Customer Service Advisor with extensive experience in handling inbound phone calls, troubleshooting advanced technical issues, and providing exemplary customer support. Adept at resolving complex problems, conducting in-depth research, and delivering comprehensive solutions. Proven ability to communicate effectively and provide valuable assistance to users. Seeking to contribute technical expertise and excellent customer service skills to a dynamic team.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
First Bank
11.2021 - 10.2023
- Handled inbound phone calls, troubleshooting and resolving customers issues
- Recorded accurate details for account setup and made escalations for customers when required
- Maintained working knowledge of programs, products, policy, processes, established rules, procedures, and regulatory requirements
- Analyzed customer inquiries to determine appropriate actions, to ensure timely and accurate resolution
- Followed up and managed escalation routes for trouble tickets concerning SLAs (Service Level Agreements).
Customer service Representative
Datab Logistics
04.2019 - 10.2021
- Answering incoming calls with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Responsible for actively promoting and selling the company's products to a wide range of customers in a very competitive market place
- Interacted with approximately 30 customers daily, building a strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts
- Took inventory/stocks of items in various warehouse
- Accurately entered inventory into the pricing system
- Regularly exceeded daily sales goals by using effective up-selling techniques
- Achieved an average of 110% of sales quota each week.
Education
B.Sc. Library Archival and Information Studies -
University of Ibadan
03-2019
Skills
- Highly skilled in customer service and can communicate effectively with clients
- Excellent Customer Service and interpersonal skills
- Proficient in the use of Microsoft 365 applications (MS Word, Powerpoint, Outlook, Excel)
- Proficient in multitasking and can prioritize multiple jobs as necessary
- Self-motivated and possess a strong desire to succeed and meet goals
- Proven skills in leadership and teamwork gained from handling several projects and having to work with a team to ensure objectives are actualized
- Result-oriented with a demonstrated track record in realizing all tasks and objectives with the given recourses ensuring duration was not exceeded
Timeline
Customer Service Associate
First Bank
11.2021 - 10.2023
Customer service Representative
Datab Logistics
04.2019 - 10.2021
B.Sc. Library Archival and Information Studies -
University of Ibadan
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