Adetayo Adetoba
STEINBACH,Manitoba
Summary
Committed customer service professional with 10+ years of experience in banking, agriculture, and various industries. Expertise in developing customer relationships, leading teams, and utilizing consumer feedback to improve processes. Skilled in conflict resolution and delivering high-quality service.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
FRANOFT CONSULTING
Halifax, Canada
09.2023 - Current
- Company Overview: NINETECH, HALIFAX, NOVA SCOTIA CANADA
- Provided prompt, friendly and efficient customer service in person, over the phone and via email to customers
- Provided general information and responds to inquiries from customers and the public
- Resolved customer issues and complaints
- Performed the preliminary investigation of cases and submits all complaints for review
- Responsible for conflict resolution as part of complaints resolution
- Accurately documented, researched and resolved customer service issues
- Responsible for internal and external correspondence and public relations efforts
- Obtained approval for compensation payments and ensures all parties are kept informed
- NINETECH, HALIFAX, NOVA SCOTIA CANADA
ASSESSMENT, ACCOUNTS & BENEFITS PROCESSING OFFICER
CANADA REVENUE AGENCY
Winnipeg, Canada
05.2023 - 09.2023
- Company Overview: WINNIPEG MB
- Analyzed, verified, processed, and resolved internally generated files or requests from taxpayers, benefit recipients, and/or their representatives regarding prescribed forms and returns, based on the various relevant legislation, manuals, guides, and publications, by policies and procedures
- Re-routed misdirected correspondence and referred requests and issues to the relevant work areas as required
- Investigated and resolved non-routine complaints and requests for information and provided taxpayers, benefit recipients, and/or their representatives, orally or in writing, with the necessary clarifications and updates
- Assessment/determinations, reassessments/re-determinations, account status or amounts paid by the various social programs and entitlements administered by the Canada Revenue Agency
- Reviewed various activities as requested to verify the correctness of file completion
- WINNIPEG MB
SWINE TECHNICIAN
HYLIFE FOODS
La Broquerie, Canada
05.2021 - 10.2022
- Company Overview: LA BROQUERIE, MANITOBA
- Trained new employees on various departmental processes
- Treated sows and piglets by administering vaccines and medication
- Prepared and maintained detailed and accurate records
- Maintained and followed Farm’s Bio-security Program
- In house safety officer for the barn responsible for implementing safety policies and regulations
- LA BROQUERIE, MANITOBA
CUSTOMER SERVICE OFFICER
ACCESS BANK PLC
Lagos, Nigeria
04.2012 - 03.2021
- Company Overview: LAGOS
- Customer service management; prompt and efficient resolution of all customer requests and complaints
- Analyzed customer feedback and surveyed data to identify pain points and areas for improvement in service delivery and product offerings
- Introduced and managed customer feedback mechanisms, including survey and focus groups, to gather insights and measure customer satisfaction
- Implemented initiatives to streamline processes, reduce customer effort, and enhance the efficiency of customer service operatives
- Leveraged on existing customer relationships by regular maintenance of existing accounts to deepen the relationships thereby achieving more business patronage
- Fulfilled and exceeded customer satisfaction goals in a consistent manner
- LAGOS
Education
Bachelor of Science -
Agriculture
Agricultural Lending Course -
Moody’s Analytical
IIBA-CBAP -
Skills
- Client focus
- Communication skills
- Problem-Solving Skills
- Visual Communication Design
- Engaging Presentation Skills
- Complaint Handling
- Call Center Operations
Timeline
CUSTOMER SERVICE OFFICER
FRANOFT CONSULTING
09.2023 - Current
ASSESSMENT, ACCOUNTS & BENEFITS PROCESSING OFFICER
CANADA REVENUE AGENCY
05.2023 - 09.2023
SWINE TECHNICIAN
HYLIFE FOODS
05.2021 - 10.2022
CUSTOMER SERVICE OFFICER
ACCESS BANK PLC
04.2012 - 03.2021
Bachelor of Science -
Agriculture
Agricultural Lending Course -
Moody’s Analytical
IIBA-CBAP -
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